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Extra costs in the first invoice

L
Rang
Benutzerebene 1

I was very surprised when I received the first invoice for the O2 service for more than EUR$200!!!.

And the thing that is concerns to me is the high value for “Additional Costs” (Zusatzleistungen) for more than EUR$100.

Also O2 didn’t respect the agreed price for mobile lines with the costs of 19.99 each line and the values for DSL contract are not totally clear, I guess that I will pay more than the worst service that I received in my current location.

I hope that somebody from O2 read this and try to reach me to clarify the invoice received.

 

(Thread moved to our english o2 community - Broadband/DSL, o2 Michi)

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Lösung von o2_Matze 15 July 2020, 16:36

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5 Antworten

Klaus_VoIP
Rang

maybe foreign calls?

Which kind of costs is shown below “Zusatzleistungen”? 

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
L
Rang
Benutzerebene 1

maybe foreign calls?

Which kind of costs is shown below “Zusatzleistungen”? 

Only says “additional costs”, international calls, impossible, I didn’t activated the land line.

Klaus_VoIP
Rang

maybe foreign calls?

Which kind of costs is shown below “Zusatzleistungen”? 

Only says “additional costs”, international calls, impossible, I didn’t activated the land line.

Land line??? posted under Mobile Phone …  Both services or DSL only???

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
L
Rang
Benutzerebene 1

maybe foreign calls?

Which kind of costs is shown below “Zusatzleistungen”? 

Only says “additional costs”, international calls, impossible, I didn’t activated the land line.

Land line??? posted under Mobile Phone …  Both services or DSL only???

I have one invoice for my 2 mobile lines and for my DSL contract. The extra costs comes in the DSL section.

o2_Matze

Hi @Leo_chile 

Welcome to our o2 Communtity.

I have checked your invoice and everything there is fine. There are two reason why you bill is higher as expected. 

You have a one time activation fee (einmaliger Anschlusspreis)  for your DSL which is 69,99 Euro 

with taxes (without its 58,8151Euro) and shipping costs of 9,99 Euro with taxes (on your bill its Versandkosten 8,3949 Euro) 

that the reason why  the first invoice is a bit higher as you aspected.  

 

 

Second reason: You have to take the discount into account, on this bill you have not the 100% discount, from next month on you have a 20 Euro discount on both of your mobile contracts.

So from next month on you have to pay 19,99 for each of your two mobile contracts and  22,98 Euro for your DSL contract which is 62,96 Euro in total for all of your three contracts. 

Best Matze  

https://g.o2.de/wcr

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