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DSL connectivity issue at home

  • July 8, 2020
  • 4 Antworten
  • 87 Aufrufe
S
Besucher:in

Hello all, 

My account number is 60XXX and my internet is not working at home. I tried calling the service helpdesk but they asked me to call tomorrow again! I do not understand why can't they fix it! 

Please help me to resolve it! 

Regards,

Shree

 

Edit o2_Larissa: anonymized your accountnumber. Please note, that this is an worldwide open community.

edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

Lösung von schluej

Than you are offline. Could be that there some thing “bigger” happen.

And they are working to fix the problem. So they please you to wait for tomorrow.

If DSL / Internet / phone do not went green after work, try first a power off on. If DSL / Internet will stay off or DSL is only blinking, recall the hotline.

 

4 Antworten

schluej
Legende
  • schluej
  • July 8, 2020

Moin Moin,

can you tell us the LED condition on the HomeBox:

 

Live long and prosper 🖖
S
Besucher:in
  • Shree
  • Autor
  • Besucher:in
  • July 8, 2020

Thanks for your reply. At the the moment, 

power is light up constantly

WLAN is flashing  

rest all the lights are off including Internet

schluej
Legende
  • schluej
  • Lösung
  • July 8, 2020

Than you are offline. Could be that there some thing “bigger” happen.

And they are working to fix the problem. So they please you to wait for tomorrow.

If DSL / Internet / phone do not went green after work, try first a power off on. If DSL / Internet will stay off or DSL is only blinking, recall the hotline.

 

Live long and prosper 🖖
o2_Manga
S
o2_Matze
  • o2_MatzeModerator
  • Moderator
  • July 9, 2020

Hi @Shree 

Welcome to our o2 community. 

I am a 100% with @schluej  (by the way thanks for your help schluej​) 

If DSL LED on your router is still off or just flashing please call our customer service support hotline,

they will put you trough to technical support.

Best Matze 

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