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English O₂ Community: Broadband & Landline

  • 1,936 Themen
  • 12,205 Antworten
1936 Themen
A
Neuling
Ant_Sol_92Neuling
gefragt in English O₂ Community: Broadband & Landline
Installation

Dears,   I have to questions related my new line: There will be a technician on 20th April: the internet box will come with him or I should expect a delivery before? If yes, where I can check when it will arrive? In my apartment, there was already an old connection for the previous tenant: there will be the necessity to go to the “distributor in the cellar”? The problem is that the distributor is not in my personal cellar but in one of my neighbors and currently he is out of the city and I don’t know if he will be able to come back due to corona. So maybe if there is no necessity to go there,because there was already something “available” before, is it possible? Thanks

1662
schluej
Superstar
vor 4 Jahren
J
Neuling
Jacob_11Neuling
gefragt in English O₂ Community: Broadband & Landline
DSL Connection lost Urgent help please

Hello O2 Community,  I need your urgent help/advice since I’m doing home office it’s very important that i need internet connection and today is my lucky day! Suddenly out of the blue we lost the internet connection, I’ve tried resetting the router twice plus checked the only TAE plug in the hause it’s all connected. The router is an Telekom smart speedport when i log in the router it just says no internet connection Meanwhile the Wifi signal is on. (I’m 90% sure it’s not a hardware problem since no one touched the router or the TAE plug)   I’ve contacted the O2 support they couldn’t analyze the problem they just gave me ticket number and asked to wait till Friday.  The problem is I’m doing home office and it’s super important to have back my access.    It would be great if you can help! Super thanks in advance:)    best Regards Jacob. 

1663
J
Neuling
vor 4 Jahren
A
Neuling
anonymous_user
gefragt in English O₂ Community: Broadband & Landline
I am only getting half the speed I'm paying for

Hello, I’ve had this issue since the beginning of my contract and no one can help me. In my previous apartment I had max 25mb/s download 5mb/s upload speed. That was stated on the ‘https://www.o2online.de/e-shop/dsl-festnetz’ when I entered my address. Then I had to move to another apartment. I checked the available speed of that address and it said 50/10mbs. My contract was created with the speed of 50/10. When I went to the O2 shop to move my internet to a new address, I asked them, will I now get the speed of 50/10. They checked the availability on the same website and said that I will get the speed I’m paying for. Well, guess what. I’m still getting the same old speed of 25/5mbps. I went over ten times to three O2 shops that are in my city, not one of them could help me. One of the employees was even rude to me and left me alone at the counter. I did not know what to say.  Others just said I don’t know, I can’t help you and gave me the number to call tech support. I called God know

2148
A
Neuling
vor 4 Jahren
S
Neuling
Shayan95scNeuling
gefragt in English O₂ Community: Broadband & Landline
lost coonnection

Hi ,  I just lost my connection today morning  ,just wanna help what should I do right now ?  I turned off for 5 min and I restarted but nothing happend .  I have the light on info , DSL , WLAN , and ofcourse power .  Greetings shayan

631
o2_Manga
vor 4 Jahren
K
Neuling
kkyNeuling
gefragt in English O₂ Community: Broadband & Landline
I could not receive a router.

I could not receive my router and DHL is sending back my router to the sender. Where should I report this and order re-delivery? I only speak English.

34113
o2_Tobias
vor 4 Jahren
M
Neuling
M.saffarNeuling
gefragt in English O₂ Community: Broadband & Landline
Dont recieve router yet!

Hello O2, our activation date is on Monday, 30.03.2020, but we still did not receive a router (DSL connection S-xxxxxx / shipping POS-xxxxxxxx). From 21st of March we were waiting all day to receive the router. Due to the current situation, we are at home during the past two weeks. I checked my DHL tracking number and it said that the package has been sent back to the sender. Since our name is obviously on the bell and we were home the whole time, what are the other possibilities for this problem? What will happen to our appointment with the technician? When can we receive the router? Is there any additional costs for this complication?     Customer number removed due to data protection, o2 Michi

28210
Denner
Legende
vor 4 Jahren
D
Neuling
DroidDroidNeuling
gefragt in English O₂ Community: Broadband & Landline
Need to move my VDSL to a new address

Hello, I’m leaving my current apartment on the 31st March and moving in to a new place, and I need to request my home VDSL be moved aswell.    How can I do that now that your shops are closed?

30121
o2_Matze
vor 4 Jahren
S
Neuling
SheriffManzoorNeuling
gefragt in English O₂ Community: Broadband & Landline
New customer to O2 but internet speed I receive is 0.4Mbps

Dear Team, I took a new O2 DSL connection for my home. After 4 weeks of waiting I got the installation done on thursday last week ( 05/03/2020).   I took a flex home S plan with download limit as 10Mbps. But after the installation I was informed by the customer service personal that the max speed they can provide is only 0.4 Mbps for which i have to pay the cost of the plan for 10Mbps speed and also they are recommending now to take a wireless connection additionally to meet the speed I want with ofcourse additional cost.    Unfortunately I was dissappointed with this information since if had knew that the max speed they can provide me is only 0.4 Mbps i would have chosen a alternate service provider who can give me better speed. Now that I have spent the cost for installation and 4 weeks of waiting, this information is meaningless to me.   can you please support what are the alternatives I have?   I have attached the screenshot of speed test done at various time intervals. Please chec

1605
o2_Lars
vor 4 Jahren
N
Neuling
nandilloNeuling
gefragt in English O₂ Community: Broadband & Landline
Very slow

Hello, I have the O2 My home S Plus (16MBits/s Download and 2.4 Mbits/s Upload). The speed is very slow, after testing it, the results are 2.82 Mbits/s Download and 1.71 Mbits/s Upload. I am very insatisfied with my Internet speed. I do not know how to solve this. If I won’t be able to have a decent speed I would have to cancel my contract. Thanks in advance

941
o2_Matze
vor 4 Jahren
T
Neuling
TruAlNeuling
gefragt in English O₂ Community: Broadband & Landline
Looking for a way to contact an operator in English

Hello there. I am a foreigner that was sent to Germany for work. Now I have been sent away and have been trying to close my internet contract. However I dont dont  german because I wasnt given much time to learn it before moving to Germany. I was in contact with an operator by email but the email doesnt work anymore. Can i please speak to someone and explain my situation? I already have the Einwohnermeldeamt and proof of residency in Italy now and just need to send them to the office. I have tried by fax but it doesnt work. I ask please can you help me?

1665
B
Lehrling
vor 4 Jahren
D
Neuling
DmitryKNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL internet connection activation

Hello O2 community members. I received DSL router before (O2 homebox 6741) on 10.03.2020, technician come on 20.03.2020. We enabled router and everything was green power, WLAN, Internet, Info… Technician said that everything looks good and all other information is on the backside of router. I can connect to the WIFI and router but I do not have internet, I always redirected to telekom.de page: . I did several times reset and just unplug and plug it again, but the result is the same - can connect to router, but no internet. I installed o2 DSL Hilfe and there is only one error - no internet connection, router and configuration are ok. I received welcome email, it contains several data: VOIP, etc. but I do not know where to enter them. On Mien O2 the status of my DSL delivery is the same for several days: Please, can you help, may be I missed something. Thank you.

7065
D
Neuling
vor 4 Jahren
G
Neuling
GauravNeuling
gefragt in English O₂ Community: Broadband & Landline
Vertrag

Hello Team, I have a query regarding my DSL contract. Could you please confirm if you have marked my contract for cancellation? As I won’t be extending my contract with O2. My Kunden Nummer is XXXXXXXXX. Thanks   Edit o2 Matze Please to not post your personal data, cause the is a public user community 

1543
o2_Matze
vor 4 Jahren
P
Neuling
pajarillo85Neuling
gefragt in English O₂ Community: Broadband & Landline
How to cancel DSL order?

I would like to cancel the order which I applied few days ago. How can I do this? I couldnt’ find the form(cancellation within 14 days).

1771
Klaus_VoIP
Legende
vor 4 Jahren
L
Neuling
lumemariNeuling
gefragt in English O₂ Community: Broadband & Landline
Ending the internet and phone contract

Hello, I’m leaving Germany for good in the end of May and therefore asking how does terminating the contract work? I currently pay for 2 services: O2 DSL S and O2 Free S. Can I do it online especially now during the coronavirus situation. If you could guide me trough step-by-step would be super! Thank you 

1481
Denner
Legende
vor 4 Jahren
E
Neuling
emmjay47Neuling
gefragt in English O₂ Community: Broadband & Landline
How do I upgrade? Unexpected Data Usage DSL due to Home Office from Coronavirus

Hi there,    Due to the Coronavirus pandemic I have been forced to work from home as I’m sure many others are experiencing too. My DSL package has 100GB of Data included which I normally wouldn’t go near but due to having to download and upload large files for work (I’m a graphic Designer) and also being on my internet more often in the evenings since all events are cancelled I am scared I am going to use it all up. What happens when I hit 100GB? Do I have to pay more? I would actually love if I could upgrade for the next month or so, I don’t mind paying a bit more I just want to make sure I can watch some movies, skype call my family and colleagues and work from home feeling comfortable whilst we are reducing social interactions.    Thanks!

25712
Joe Doe
Star
vor 4 Jahren
D
Neuling
Drjsaini56Neuling
gefragt in English O₂ Community: Broadband & Landline
dsl

O2 services are my worst experience.from 3 months i am apying continuously for no internet.everyday i am calling customer service they transfer my call to technical department and they are unable to solve my problem because i cannot speak german and they can't english. How i can terminate this contract because i am tired.

1165
o2_Lars
vor 4 Jahren
S
Neuling
SD-OhTwo HelpNeuling
gefragt in English O₂ Community: Broadband & Landline
O2 DSL Activation

Hello,    It’s been a month since I requested a DSL connection. The connection is not yet unlocked.The appointment is next Wednesday and now all shops/Businesses are being closed due to Coronavirus and I am stuck without Internet. I need internet connection so that I can work from home. My DSL account is not yet created nor am I able to reach the customer service. The shop from where I purchased the contract is also closed. Please help me out with this.

862
o2_Lars
vor 4 Jahren
J
Neuling
JuliaZNeuling
gefragt in English O₂ Community: Broadband & Landline
contract change or cancellation

Hello i am o2 DSL user - i would like to change my contract to another nameand another bank account - let me please know what should be my steps. Thank you, julia Edit o2_Lars: Transfered to the right area.

1021
o2_Lars
vor 4 Jahren
J
Neuling
jrcheesemanNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Aktivierung

Hallo, Ich bin ein englischsprachiger Kunde, der dies über Google Übersetzer schreibt. Ich habe einen bestehenden Vertrag für die Arbeitsgruppe übernommen, in die ich gerade gezogen bin. Ich benötige einen weiteren Brief an meine Adresse, um meinen Dienst zu aktivieren. Wie geht das, ohne die Hotline anzurufen? Vielen Dank, Jacob

1858
o2_Matze
vor 4 Jahren
J
Neuling
juliano7sNeuling
gefragt in English O₂ Community: Broadband & Landline
Service kündigen

I just received this message from O2: Lieber o2 Kunde, der kostenlose Service o2 More Local, mit dem Sie standortbezogen besondere Angebote erhalten haben, wird zum 30.4.2020 eingestellt. Deshalb müssen wir den Service hiermit zu diesem Datum kündigen. Die Beendigung des Services verläuft automatisch, Sie müssen nichts weiter tun. Danke für Ihr Verständnis. Ihr o2 Team   What does this mean? What is the service O2 More Local? It says I don't have to do anything, but I would like to know if everything will continue normally and will effectively change   Thank you,  Juliano Schroeder           

3511
o2_Matze
vor 4 Jahren
J
Neuling
javierodfedNeuling
gefragt in English O₂ Community: Broadband & Landline
PROBLEM WITH PAYMENT

Hi am Javier Rodriguez,   Client of 02, this is my kunden nummer DE12xxx449. I try to paid the bill form the dsl as usual and since a few months i do the transfer  an in two days I have the money back from o2. Maybe your bank account change. Can you inform me please how much I owe to the company and where to transfer the money. I dont have internet and home and with al this corona drama is much need it. I dont know my login as i never log in so will need to know how much I have to pay and where to transfer. Thanks!   Also i try to call the hotline but is all in german please you dont have an english number?   Edit: Kundennummer anonymisiert / o2_Flo

1783
B
Lehrling
vor 4 Jahren
o2_Manga
o2_Manga
veröffentlicht in English O₂ Community: Broadband & Landline
How to move your DSL connection to a new appartmentF.A.Q.

You plan to move to a new appartment and decided to take your connection along with you. Come in and find out how to do it. Here are some information in general. At first we have to talk about the service charge. There are three possibilities to cope with.1. you can extend your contract for another 24 months. In this case, we waive the service charge of EUR 49.99 to EUR 0,00 as a loyalty gift.2. the contract period remains unchanged and you agree to the one-time fee of 49.99 EUR. If you do so you can extend your contract later and negotiate an individual loyalty discount.3. Incidentally for contracts without a term the total amount is only EUR 29.99No product change is required. Except: a previously used bandwidth is not available at the new address. Then we will inform you about it during the order processing. Even if you are a smart person who wants to do several things at once, there are limits. Simultaneous product or option changes are not possible. Therefore please decide in adva

51800
o2_Manga
vor 4 Jahren
R
Neuling
Raj123Neuling
gefragt in English O₂ Community: Broadband & Landline
How to set up a new appointment for DSL Connection?

Unfortunately, the technician required House master’s presence? My House master was not here when the technician came. How can i set up a new appointment for DSL connection?   Thanks

2692
R
Neuling
vor 4 Jahren
M
Neuling
MonunitsNeuling
gefragt in English O₂ Community: Broadband & Landline
WLAN connection

I have taken new DSL connection, and activated on 03.03.2020. I am out of town for few months but my friend is staying at my home. She is trying to connect with wifi, tried all the way but couldn’t connect. She is new in town and doesn’t speak German. We have checked all the pdf, videos to connect on internet. Can you please send some technician to connect with wifi. I hope you will concider this.    Regards, Monika

1683
o2_Larissa
vor 4 Jahren
o2_Manga
o2_Manga
veröffentlicht in English O₂ Community: Broadband & Landline
DSL Welcome Letter- a short explanationF.A.Q.

If you sign a new DSL contract with o2 you will receive a so-called Welcome Letter with all impotant details of your contract. So here is a short explanation what it is  all about. I used the template because everyone gets the same. Page 1: Good afternoon, Mr./Ms. xxx thank you for your order. We are pleased you chose o2 DSL. Well done - because your contract contains a flatrate for calls to all German networks and fast internet speed. Your (name of the product) will be provided at the following address:  Your connection includes the following number (s): xxx The connection is activated on ( date) between  (time neither 8 to 12 am or 12 to 4 pm) Your presence during this time is necessary because a Deutsche Telekom technician has to do the necessary measurements to activate your connection for O2 DSL. Please make sure that the name given in the order is identical to the name on the door / doorbell sign. Furthermore the technician needs access to the telephone socket and the telephone d

11260
o2_Manga
vor 4 Jahren

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