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Change time for technician

vor 3 Jahren
9 September 2020
3 Antworten
84 Aufrufe

kregular
Neuling
4 Antworten

Dear Mr/Mrs

I was wondering if it is possible to change the time for a technician online, through mail or similar? My German is not good. I have called 3-4 times the last couple of days and the German hotline redirect me to the English hotline. However, the problem is that after waiting 30-40 min it just say that I should call back later which get a bit cumbersome after some time. Anyway, I was hoping some1 could suggest what to do? My calendar changed so I am not home at the day of the technician and would like to change it to the day after in the same timeslot

Best regards

Mathias

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Lösung von o2_Michi 9 September 2020, 19:20

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3 Antworten

o2_Michi
Moderator
17050 Antworten
vor 3 Jahren
9 September 2020
Lösung

@kregular

Hi Mathias,

welcome to our community :blush:

In terms of changing an appointment with a technician we always suggest to call our hotline, because our colleagues can immediately coordinate a new/possible appointment.

Do you maybe have a german speaking friend who can make the call? It’s possible to communicate here via a private message to check the customer data and write back and forth for a new appointment, but it takes time to arrange a new appointment and the time-window is very short in these cases. :disappointed: