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English O₂ Community: Broadband & Landline

  • 1,936 Themen
  • 12,203 Antworten
1936 Themen
B
Neuling
Bobo89Neuling
gefragt in English O₂ Community: Broadband & Landline
problem with or

Hello... i have one big problem. I have ordered online one Handy with Tarif and i got immediately one email of confirmation with order number and for that Handy i have 49€ Anzahlung paid with Paypal. Yesterday i got a package in a meter of fact i got two! So i got two same packages with same Handys and Simcards! Then i have made my O2 app and there i have seen that i have"ordered" both Handys. That is not possible. I want to return these second Handy and Simcard so i need someone to tell me address where i can do that. Thank for your help…   Edit by o2_Tatjana: moved thread to an other category

3905
o2_Tobias
vor 4 Jahren
G
Neuling
Geee4Neuling
gefragt in English O₂ Community: Broadband & Landline
wrong ordered

I just avail an iphone 11 pro max via o2 website. And I only ordered 1 unit. How come when I received the 1st email, they sent me an order of 2 units? Is it possible to change that? It should be 1 unit only. Thanks

3222
o2_Tobias
vor 4 Jahren
Z
Neuling
zeros8706Neuling
gefragt in English O₂ Community: Broadband & Landline
DSL upgrade

안녕하세요, 현재 o2 DSL S 요금 체계가 있으며 M 또는 L 요금 체계로 업그레이드하고 싶습니다. 그러나 우리의 계약은 2019 년 말까지 계속 진행됩니다. 계약이 어떻게 작동하는지 설명해 줄 수 있습니까?

50113
o2_Lars
vor 4 Jahren
3
Neuling
310Neuling
gefragt in English O₂ Community: Broadband & Landline
technical

I had an appointment with your technician to come and check my internet but no one came!!!   I'm really tired of O2   Edit by o2_Tatjana: moved thread to an other category

46112
o2_Tobias
vor 4 Jahren
Z
Neuling
ZerathullNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Störung

Hello. On the 19th September I lost my DLS connection. Have been calling the customer support line, even chatting with the O2 Guru. Finally I was sent a technician to my place, 2 days ago, on the 24th September. The technician never showed up. I called a couple of times again to customer support, they said they need to wait for the technician's answer! What is this? Why can't you send another techinican to my place? I asked a day off from work to be at home and nobody came. Not a reply or feedback, why does the customer should have to suffer for this? If the techincian doesn't say anything back then you send another one. If I don't pay for my internet service on time what happens? I guess you cut if off no? So, if I pay it on time you should respect me as a good customer! I have been your customer since 2016 and now how long will I have to be without internet because the way you work is not efficient? Is it fair that I have to pay for that? Please help with this issue, I need internet

85420
o2_Matze
vor 4 Jahren
maryromas
Neuling
maryromasNeuling
gefragt in English O₂ Community: Broadband & Landline
Internet funktioniret nicht

Hallo,   I have not been able to connect to my wifi for 2 days now. The WLAN and DSL lights are always flashing (most of the time DSL light is off). How can this be fixed? I have restarted the router many times. Can someone please help me fix this? Best, Mary

3901
Joe Doe
Star
vor 4 Jahren
B
Neuling
brcznhNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL ACTIVATION

Hello,  I have been informed that I had to receive a technician today between 8.00-12.00. However the technician did not appear while I paid for this service 50 Euro! The DSL connection does not work while I also start to pay for it!! Call service only in German and only work during the day while I work.I also do not know where to find the DSL number. Thanks. 

77213
o2_Matze
vor 4 Jahren
I
Neuling
IgnacioSNeuling
gefragt in English O₂ Community: Broadband & Landline
Netz wurde nicht erkannt

Hello,   My O2 connection was recently activated and I am trying to set up my router (Homebox 6441). The problem is I can’t go further from the first menu of the Einrichtungsassistent because I’m receiving this error, “Netz wurde nicht erkannt” (see attached image). I tried to call to the support and a ticket was generated, but it has been closed without giving a solution to the problem. What should I do?   Edit by o2_Tatjana: moved thread to an other category

4036
o2_Matze
vor 4 Jahren
T
Neuling
ThamNguyenNeuling
gefragt in English O₂ Community: Broadband & Landline
Request to change the start date of billing

Hello,I registered for the new contract, It was after 5 days from the Activation day that could only I access to the internet because of the faulty in O2 DSL connection.Summary of my case:23.10.2019. I registered for O2 Internet package via Check24, with the additional option of renting a router.29.10.2019. I received contract documents from o2 via email, stating that the appointment for connection is on 14.11.2019, with the help of a Technician. I need to be at home that day, or else there would be a penalty of 49.99 euro. The router would be sent some days prior to the appointment 14.11.2019.14.11.2019. There had been no router sent, I waited for the Technician but no one came. Later on I received the email from o2 saying that the Connection had been activated, I could start to use. But the thing is: I had no router to use, I need the router that was why I choose to rent it. I came to O2 service store in Friedrichplatz, Kassel to ask for the information about the router. Here is what

4003
o2_Andrea
vor 4 Jahren
P
Neuling
PrincipeNeuling
gefragt in English O₂ Community: Broadband & Landline
Contract

Dear All, the technician came to my place  this weekend and since the internet is not already not working well (very slow and I get disconnected very often) and the customer service is difficult for me to deal with I would like to terminate my contract. It is a 24 months contract, could you please enlight me about the procedure to follow and the costs? In alternative, how could you help me with this poor poor quality connection?   Nice regards   Edit by o2_Tatjana: moved thread to an other category

42413
o2_Tobias
vor 4 Jahren
D
Neuling
Duck-PainterNeuling
gefragt in English O₂ Community: Broadband & Landline
Hotspot - Data Spot Pack Bonus Für O2 Kunden

Hi,I can not activate the Data Spot Pack Bonus (25 GB) for o2 customers and can not see it. I am an o2 customer with a 24 month mobile contract. The call center repeatedly forwards me to various help support lines. Does anyone know how I can activate bonus gigabytes?On this page it clearly says https://www.o2online.de/advantages/fuer-kunden/dsl-festnetz/o2-homespot/ that there is an additional bonus of 25 GB for O2 customers, but it is unclear how to activate it. Sorry, I use the translation service because I do not speak German yet.

5602
o2_Andrea
vor 4 Jahren
D
Neuling
dyoungNeuling
gefragt in English O₂ Community: Broadband & Landline
Early contract cancellation

I moved to Berlin in September 2018. I was informed by O2 that I could sign up for a student tariff and would be able to cancel it after six months, provided I gave one month’s notice.I left Germany in September 2019, having sent the requisite letter cancelling the contract the month before. In the confirmation email, I was informed that the contract had been terminated but would run to September 2020. It is now November 2019 and I am still being charged for a SIM I am not using and O2 is being completely unresponsive.This is completely unacceptable. Either O2’s staff were deliberately untruthful initially to persuade me to sign up to the contract or they are now ignoring my clear request to cancel the contract early. I would like a full explanation for what has occurred, the immediate cancellation of the contract and a refund for the erroneously charged months.

135212
o2_Tatjana
vor 5 Jahren
K
Neuling
KoreanbaumNeuling
gefragt in English O₂ Community: Broadband & Landline
My router is not connecting to the internet.

I applied for o2 internet through check24 in mid-October. (XXXXXXXXXX) When I applied, I did not apply for a router.----The technician visited on November 5th and completed the Internet installation and informed me that the installation was successful. At the time I did not have a router, so I could not use the Internet.A few days ago I got 'o2 Box 1231' and connected it for internet use. But the router's DSL light flashed steadily, and the router's Internet connection failed.-----I request it like this:1. I wonder if the type of router (O2 box) that can connect the Internet to my house is set. 2. If all O2 boxes can be connected, I wonder why my home doesn't have internet, and I ask for a quick fix. 3. If the O2 box that can be installed is determined,1) First, I want to know the possible router types.2) I wonder if there is a router that I can get for free.3) Or I want to know the cost of buying and renting. 4. Finally, I would like to consult with you via email. The reason is that I

10398
o2_Lars
vor 5 Jahren
T
Neuling
tavish29Neuling
gefragt in English O₂ Community: Broadband & Landline
contract cancellation

Hello, I have an o2 contract for 1 year now (sim and DSL). Unfortunately i am moving to Canada in January next year. I would like to cancel both contracts. I tried to do so in an o2 shop but unfortunately it was not much of a help. I would like to know how to proceed with the cancellation. Thanking you in advance. Tavish 

4304
o2_Tatjana
vor 5 Jahren
M
Neuling
Muhammad Dany KhairyhaqNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Endleitung

Hallo, Deutsch und Englisch sind nicht meine Muttersprache, aber ich fühle mich besser auf Englisch zu schreiben I am completely disappointed with the DSL service. I’ve been waiting for approximately 2 months without internet and there are no good responses. I was told that the problem is on the Endleitung, but actually one technician from your sub-company has built one and he told me it works. Then I have to wait again for the Freischaltung. Please help me to figure this out, otherwise I’ll cancel my contract and move to another provider without caring that the Widerruf period is only available for 14 days. I’m not interested in other solution you’ll give if in case it doesn’t work. I am a student and I really, really need internet. Good evening.

3746
o2_Lars
vor 5 Jahren
P
Neuling
Pablo BarrosNeuling
gefragt in English O₂ Community: Broadband & Landline
Help with Canceling my contract

Hi there, I am moving to Italy and I need to cancel my contract. I have a home flex M DSL contract, and was told I need 4 weeks of notice.I used the online system to cancel my contract, but it asked me to call the O2 central. I called, and unfortunetely I could not find anyone speaking english. The system told me I have 10 days to cancel my contract, and one week has passed.My question is if anyone from O2 can help me on canceling my contract. Thanks,PabloEdit by o2_Tatjana: moved thread to an other category

4733
o2_Tatjana
vor 5 Jahren
S
Neuling
Samia_XiuNeuling
gepostet in English O₂ Community: Broadband & Landline
my experience as a customer of O2 (10+ years)

I just want to say a few words about my experience with O2 as a customer for 2008-2019 November. Although this morning I wanted to prolong my contract, now after one hour or so,  I am very happy to switch to another DSL provider. my experience as a loyal customerBack then I started with Alice -DSL.  After being within the two-year contract,  the contract is prolonged on a yearly base.  A few times O2 has offered a monthly discount of about 5 Euro at the telephone. BUT it lasted for ONLY half a year or so, and they switched back to a normal contract (as old as my 2008 contract but under different names).The problem here is that it should be made VERY CLEAR to the customers HOW long their offer is valid and WHAT the customers should do or not to keep the negotiated status of the contract. In my opinion, O2 is rather stealthy regarding these contracts.. Unfortunately it is a common practice for many companies, O2 is only not an exception. about the hotline customer serviceIn general I had

3251
o2_Lars
vor 5 Jahren
rohitkalva
Neuling
rohitkalvaNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Activation Date changed. New date not received

Hello,  I’m asking this for a friend. She is unable to register/login to community to post the query. Hence I’m posting on her behalf with her permission.  She had applied for a new DSL connection and an appointment was set for 13.11.2019 between 12-4 pm. However today she received an email stating the appointment is being changed due to technical reasons. Though she had already communicated the date and time to her landlord for access to APL and other box as mentioned in the email. We contacted through chat support today morning, where-in the executive said we shall receive a new date by end of the day. Unfortunately there’s no further communication.  Also the early login link received on email no longer works. We did login earlier and changed the password. But now we are unable to log-in to check the connection status. We get an error message stating technical issue each time I try with the link. We tried with different browsers.  I can share the contract number here. But I’m not sur

3211
o2_Lars
vor 5 Jahren
S
Neuling
S42Neuling
gefragt in English O₂ Community: Broadband & Landline
interrupted internet connection at celsiusstrasse

I am facing a very an interruption in internet connection.Suddenly the internet dissapears and have to wait until its back. Sometimes it takes half an hour to get back. And some times it happens very often. Quite frustrating. This is observed since last one week.Could you please check this.

3426
o2_Lars
vor 5 Jahren
P
Neuling
PC28Neuling
gefragt in English O₂ Community: Broadband & Landline
DSL Router activation problem & Poor response from Hotline

In October 2018, I went to nearby O2 shop,Hannover to get a nanoSIM for my new smartphone. I was using O2 SIM for a long time. The colleague at the O2 shop offered me a very lucrative deal of EU flat-rate on mobile phone tariff combined with a DSL contract and Fritz!box. Though I was reluctant to change my Vodafone (Kabel Deutschland) contract, the colleague convinced me to sign the contract and said they will take care of all formalities related to shifting my contract from Vodafone to O2. Few days later, I received a letter from O2 stating that the earliest date they can provide me their service is in October 2019, because I have crossed the deadline of cancelling my Vodafone contract. Yesterday (21.10.2019), Vodafone disconnected my internet and the technician from the Telekom came and activated the new connection. So far, everything was fine. The problem starts here. I tried to set-up the Fritz!Box 7490 that was sent to me by O2 last week by exactly following the instructions in th

85418
o2_Lars
vor 5 Jahren
K
Neuling
kiransagar226Neuling
gefragt in English O₂ Community: Broadband & Landline
Cancelation of my DSL Contract

Hello, I am planning to cancel my DSL contract from october 1st 2019 as i am moving out of my place where i presently stay in. So what is the procedure that I need to follow to cancel it. please help out through this Thank you, Kiran Jalasutram

5938
o2_Lars
vor 5 Jahren
S
Neuling
sarty93Neuling
gefragt in English O₂ Community: Broadband & Landline
O2 DSL no internet

Hi,I got a  O2 DSL M contract transferred from her name to my name. When I connected to the Network and got through all the steps of O2.box settings, my browser page got redirected to some random “http://msftconnecttest.com” and then to Vodafone wrong account page. And I still have no internet access. This is strange and when I reported to O2 customer care guys they were like we don’t know this issue and handed me a O2 helpline number. I could not go through the call to talk to a human ever. Please help. I am without internet. 

6432
o2_Lars
vor 5 Jahren
L
Neuling
LusoNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL not working for 10 days

Hello, I am not having internet for 10 days now, is it possible to check remotely if there is a problem with the line, or do I need to really have a technician come and check the line? I tried calling the hotline but my German is still too limited to navigate the menu. I have a DSL contract and a 6431 modem. I tried a factory reset, but still the DSL light keeps blinking, and on the PC configuration it doesn't go over the first step (Status der Aktivierung, no).Thanks

3894
o2_Lars
vor 5 Jahren
P
Neuling
pishihod2Neuling
gefragt in English O₂ Community: Broadband & Landline
DSL Internet hasn't been working for 3 days, don't know what to do

On Thursday, o2 dsl internet died. There is no signal in the line. We tried calling the service. It turned out to be pretty hard navigating the robotic menu with limited German. Still, we managed to get ahold of an operator and were told that there was some kind of disruption and it will be fixed on Friday. Nothing changed on Friday though. It’s Saturday, and still no signal.I rely on the Internet for my work, and this is really frustrating. I couldn’t find a post address or even an email to send a complaint. It looks like calling the service again won’t help, since there will be just a lady in Munich offering some platitudes.This is a pretty bad service for such a steep price. Any advice?

3533
o2_Manga
vor 5 Jahren
L
Neuling
leungNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL is activated but no internet and I need new route

I have signed a contract with O2 on 2019.09.30, I received my box 6441 on 10.10 and my DSL is activated from 2019.10.19.But I can’t connect to the nework, never! The DSL light on the route is flashing slowly. The techniker come again on 10.25 and checked the device. He said the line and signal is fine, maybe the route is defekt. So I went  to the shop on 10.25 and asked for a new route.My question is where is my new route now? I don’t have any order number or tracking information. And what should I do if the new route doesn’t work again Edit by o2_Tatjana: moved thread to an other category

1554
o2_Manga
vor 5 Jahren

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