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Dear O2 Support,
 

I had been an O2 DSL customer from 2017. Last year i shifted to new apartment in month of april, i also sent a letter to O2 office for contract cancellation request in  month of may (6 months before the end of contract date) and i came to know that i have to pay the amount upto end of the contract . i paid all the amount  upto end of contract and I also called your O2 customer service about my contract  cancellation and i got confiramtion from your service member that my contract will be terminated by the end of Nov 2019.
 

i received my invoice in month of December 2019 which i expect to be the final invoice. 

but yesterday (24.01.2020) once again i received the invoice of Janurary 2020


Why does it say the following? 
Contract period: 17.11.2017 - 17.11.2019 
Cancellation period: 3 month (s) to 17.11.2019

Why is it for another year when i already had canceled my contract in time and also received the confirmation from you. I am not even using your service from 8 months (Jun 2019 - Jan 2020) anymore,

 
Please explain this and correct this. 
 

moreover, i can’t even login into my account with my mail id because i lost my handy with O2 number last year, now i am able to view the bills , when i am trying to login into my account or change my password it is saying as unregistered user.

 

if you need further please let me know


Regards, 
Nikhil 

Hi @NRJ 

Welcome to our o2 community.

Did you returned your router? If not our colleagues from logistic department will charge you the residual value of the hardware and i guess that is exactly what happend. 

Could you tell us the exact amout your have been charged? 

Best Matze  

 

 

Hi @o2_Matze 

I don’t return my router till now and if they are charging for router then I will return the router by two days.  regarding the amount deducted, first I received an invoice of 44.93 euros in January 2020 and in December 2019 I received an invoice of 23.43 euros.

The total amount charged is 68.36 euros.

Thanks and regards

Nikhil Raj

 

@NRJ You can use our website to create a return label for free shiping (Click here  i am sorry in german).

When the router is back our colleagues from logistic department will transfer the refund 

to your bankaccount. 

Best Matze 

 

“

Hello @Saran,

as far as I can see you already opened an own thread here and recieved an answer. I suggest to keep any questions in that thread so we do not spread answers and questions over two threads :-)

Regards,

Lars

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