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DSL contract cancellation confirmation

  • Mai 8, 2020 6:49 PM UTC
  • 5 Antworten
  • 184 Aufrufe
Besucher:in

Hi O2,

I have a DSL contract from 13.08.2018 to 12.08.2020. I dont want to renew the contract and want to cancel the contract.

I have submitted cancellation notice online and called the helpline to confirm on the same.

But I didnt receive any mail confirmation. Please send the mail confirmation.

And I have O2 router which I will be returning it.

Please let me know should I be paying the monthly charges from June to August?

Lösung von o2_Manga

Hi @Saran, 

 

welcome to our community. Your contract will be cancelled to August 12th 2020. Up to this date you will be charged. The final invoice will be released in September. The router has to be sent back within three weeks after closing the connection. For a return label free of charge click here

 

Greetings

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    5 Antworten

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • Mai 11, 2020 3:39 PM UTC

    Hi @Saran, 

     

    welcome to our community. Your contract will be cancelled to August 12th 2020. Up to this date you will be charged. The final invoice will be released in September. The router has to be sent back within three weeks after closing the connection. For a return label free of charge click here

     

    Greetings

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    Besucher:in
    • Saran
    • Autor
    • Besucher:in
    • Mai 13, 2020 3:47 PM UTC

    hi team,

    Please confirm the last date before which router has to be posted back to O2.

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Mai 14, 2020 8:04 AM UTC

    Hello @Saran,

    I recommend to send the router back within two weeks after the contract ended. :-)

    regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    Besucher:in
    • Saran
    • Autor
    • Besucher:in
    • Juni 23, 2020 6:36 PM UTC

    hi team,

    Router is returned back to O2. Can you please confirm if any pending action from my end.

    Have received mail saying Return process is completed.

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • Juni 24, 2020 10:44 AM UTC

    Hi @Saran 

    If you got a confirmation via E-Mail as you mentioned everything is okay

    Best Matze 

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