I am an exsisting customer and I want to switch to a new contract. However I want to make sure that between the switching, I will have internet connection as I am working from home. How can I do it?
Terminate old contract and get a new one
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Hi karencarlin,
why do you want to get a new contract? You could change your current contract if you want to do so.
Kind regards,
Alex
When I talked at the phone apparently it wasn’t an option. they said i should make a new one
Hi
welcome to our community. If you cancel the old contract and sign a new one there will be an interruption. It takes up to four weeks until the appointment with the technician happens. What exactly was the reason why it is impossible to change the current contract to a different tariff? Maybe we can assist you?
Greetings
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