Hello O2,
I have O2 DSL contract, number XXXXXXXX. Due to family medical emergency reason, I have moved to India and will not returning to Germany. I have deregistered my residence and now I want to terminate my O2 DSL contract.
Kindly let me know the procedure to terminate the contract via email. If required i can send my deregistration letter.
Best Regards,
Nagaraj Padmanabhan
Edit o2_Giulia: personal data deleted, moved thread to English Community: DSL/Broadband
Hello
in order to cancel your contract, we need a written cancellation from you. In order to cancel your contract out of good will to an earlier date, we also require copies of the following documents:
- a deregistration certificate of your present place of residence in Germany
- a notification of your new, foreign domicile
alternatively a confirmation of your employer or landlord
We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.
Please send the cancellation and the documents to
Telefónica Germany GmbH & Co. OHG
Postfach 60 09 40
22209 Hamburg
As soon as we have received the documents, we will cancel your contract to the next possible date.
Kind regards,
Giulia
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