Hi all,
Its already one week since my technician appointment and still the status shows “Telephonie ist deaktiviert”. The internet, LAN, WLAN, DSL and Info all light up but not the telephone.
Strangely, no person appeared at the described appointment date.
After spending hours of my time on the phone with the service persons and following the described sequence of steps, I have followed everything from a simple power reset to hardware reset. I bought a good-conditioned Homebox 2 6741 and the service person said that I need to have a new router from o2. I received the new router from O2 yesterday and configured it accordingly but the status appears the same. I also tried everything I could see on the forums for related problems, such as https://hilfe.o2online.de/router-software-internet-telefonie-34/festnetztelefonie-laesst-sich-nicht-aktivieren-199956. Nothing seems to work.
It now appears to me that selection of O2 was a very bad decision. First, they force you to buy a new router and then service hotline is of no help except wasting mobile balance.
Any idea what could be wrong?
Edit o2_Lars: Transfered to the english community