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WiFi not working

T
Rang

Hello,

 

My home internet is not working. WLAN LED is on but not DSL or internet

What should I do?

Many thanks in advance 

6 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

So the WiFi is working but you have no Internet? It could be a temporary fault but if it doesn't sort itself out after a few hours you will need to phone o2 to report the fault.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
B
Rang
Benutzerebene 7
Abzeichen +1

You can use the o2 DSL Hilfe App. If the App advises you to call the hotline, please do so. 

T
Rang

Thank you for your replies. Which is the number I can call for an English speaking hotline? 

It was shown online that there is some general problem in the area an hour ago, but shows its resolved now. However we still do not have the internet access. 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Thalassi have you restart your Router? If not, please do it. Is your internet now back?

For an english Hotline number please visited this thread and vote/leave a posting. 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
B
Rang
Benutzerebene 7
Abzeichen +1

Which is the number I can call for an English speaking hotline? 

There is no special phone number available. 

It was shown online that there is some general problem in the area an hour ago

Please do not confuse the o2 mobile network with DSL. Problems in the mobile network is irrelevant for DSL connections.

o2_Matze

Hi @Thalassi 

Welcome to our o2 Community. 

Is there any update regarding your internet /wifi connection?

Still not working or is everything fine now?

Best Matze 

https://g.o2.de/wcr

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