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WiFi not working

  • June 2, 2020
  • 6 Antworten
  • 167 Aufrufe

Hello,

 

My home internet is not working. WLAN LED is on but not DSL or internet

What should I do?

Many thanks in advance 

6 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • Legende
  • June 2, 2020

So the WiFi is working but you have no Internet? It could be a temporary fault but if it doesn't sort itself out after a few hours you will need to phone o2 to report the fault.


Forum|alt.badge.img+20
  • Legende
  • June 2, 2020

You can use the o2 DSL Hilfe App. If the App advises you to call the hotline, please do so. 


  • Autor
  • Besucher:in
  • June 2, 2020

Thank you for your replies. Which is the number I can call for an English speaking hotline? 

It was shown online that there is some general problem in the area an hour ago, but shows its resolved now. However we still do not have the internet access. 


Joe Doe
Legende
Forum|alt.badge.img+37
  • Legende
  • June 3, 2020

@Thalassi have you restart your Router? If not, please do it. Is your internet now back?

For an english Hotline number please visited this thread and vote/leave a posting. 


Forum|alt.badge.img+20
  • Legende
  • June 3, 2020

Which is the number I can call for an English speaking hotline? 

There is no special phone number available. 

It was shown online that there is some general problem in the area an hour ago

Please do not confuse the o2 mobile network with DSL. Problems in the mobile network is irrelevant for DSL connections.


o2_Matze
  • Moderator
  • June 11, 2020

Hi @Thalassi 

Welcome to our o2 Community. 

Is there any update regarding your internet /wifi connection?

Still not working or is everything fine now?

Best Matze