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Contract termination after leaving Germany, personal code lost

  • 28 May 2020
  • 1 Antwort
  • 81 Aufrufe
R
Rang

Dear Team,

I have left Germany on 10th March and want to terminate the contract as I left Germany and due to personal reasons could not terminate while I was there.

I have lost my 4 digit code details.

Customer number    xxxxxxxxxxxx
Tariff    O 2 my home M
Phone number    089/xxxxxxxxxxxx

Please provide me the easiest way to terminate the contract as i cant travel or send any hard copy or even make international calls from here to understand the service.

 

Edit o2_Vivian: Kundendaten entfernt // Verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Broadband/DSL

1 Antwort

o2_Kurt

Hello @ruksana ,

 

we can´t quite make do without some documents, I´m afraid.

Please take a look at our guide regarding the contract cancellation:

Contract cancellation - Moving abroad

 

Please send us the required documents either by fax or old fashioned by letter.

If thats not possible, maybe there´s an electronic service which will send it for you (a digital fax provider maybe)? There are also a few providers who offer calls to different countries.

 

I´m sorry, that we can´t offer you a solution via this channel.

 

If you have further questions, feel free to contact us here again!

 

Viele Grüße,

Kurt

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