English O₂ Community: Mobile

Hello, I got a new O2 sim recently and the cellular reception in my apartment is terrible, so much so that I only ever get 2G data speeds. As for network coverage, I never get more than 2 out of 5 bars. The phone never switches to 4G which makes the internet unusable. This is unexpected because, I got the sim card after checking O2 coverage in my area on https://www.o2online.de/service/netzabdeckung/. I also checked if there is any temporary service outage on https://www.o2online.de/service/netzstoerung/?partnerId=SocialMedia&medium=socialpost&campaignName=CM-CommerceBut there are no reported problems. I have tried changing the mobile network mode settings on phone to LTE and 3G only. but that didn’t work either. Please help. My location is Falkenweg, 72076 Tubingen.  ThanksShashank 

Hello, Good timeI have an O2 Free L (2018) contract. (Inklusiv Datenvolumen 60 GB)My NAT type has always been Strict and I can not play with my friends. The router settings do not help me at all. For me, the only way is to use a VPN (Moderate NAT), and that sometimes causes delays. I want to know if o2 can make my internet Open NAT? If it costs money, I will pay.With respect

Hello, I have buy a iPhone  from o2. My monthly  payment is 65 euro. But the monthly payment is not taken from my account. Can you please explain me why this is halppen?

I’ve ordered prepaid SIM card and it reached to me day before yesterday via post. Then yesterday I’ve activated my sim card via POST IDENT. I saw it is activated after restarting my phone. Got few messages. One of them were I need to recharge within 48 hours. But after few hours I can see there is no signal in my phone. I am using dual sim card phone. my another sim card has network signal perfectly. Also I’ve removed my old sim card, switched sim slot, restarted phone several times, but my moble phone does not show any sim card even inserted in it.What should I do now? Is it a problem with recharge? Is it possible to recharge without sim card signal?I’ve O2 DSL connection. But I cannot see any option to add my prepaid card number to my O2 account. So I went to register my sim card, but it is sending SMS code, which I am unable to receive because sim card is dead. (Moved to our english community, o2 Michi)

Hallo Team,I need to change my network from o2 to sim.de . The new provider asked for the opt in approval from the previous sim provider. What should I do. If I go through the whatsapp service they are not directing me properly. Someone tell me the way to change from o2 to sim.de. is there any email Id for o2 to contact. Please guide me to change.  EDIT : verschoben in Englisch   o2_Maria

Hello,I still have 16 months left in my current contract and I am a loyal customer since 2016. I want to order iPhone 12 or 12 Pro.Can I change/extend my current contract into a new one with the iPhone and start the 24 months of the new contract from now? Is it that possible?Thank You!! .

Hey all.My problem is simple. I literally can’t go into another room and stay connected to my LTE Homespot M. If I just close a door, I’m down to 800kb/s. How can I improve the signal strength?I have a booster right next to it, and the booster speeds are really low. 3mb/s.  I’ve read a lot on here about the Homespot M (after I’ve bought it) and I have to say I’m largely disgusted by o2’s attitude towards customers on here. I just read about a customer paying for 220mb/s never once reaching above 40mb/s… and they just closed the thread.Hopefully I get treated better, but we’ll see.

99% contract applications are approved automatically with out issues, everyone's happy.Sadly I have just seen a post where unfortunately the customers application has been declined. When you apply for a mobile contract . The contract is automatically proofed internally by   Telefónica Germany GmbH & Co. OHG Risk Prevention Centre . Information about your credit worthiness is proved by the German SCHUFA.The SCHUFA keeps data to help O2 manage risk factor's including fraud prevention checks to make sure the customer is creditworthy and is able to make the payments on time. If a customer is rejected there are things they can do.First don’t  contact  customer services. Under German law they will refuse to provide reasons for you rejection. Posting in this community won’t  help either. The  moderators and employees are not able to provide further information.Please try to remain calm, I've seen posts of anger due to the situation.I’m here to show you what you can do. First write a lette

Hello thereMy next recharge is after 15 days. And I have already used my 3GB. Can I have some internet data for a week?  EDIT:; verschoben in Englisch  o2_Maria

Hello!I have simcard with O2 MyHome M unlimited and i pay monthly 19.99 but apparently it is not 50 megabits, but only 20-25.How can i switch to O2 MyHome L? I couldn’t find this anywhere.Can you please help me? Do i need to pay 5 EUR more monthly?https://www.o2online.de/internet-festnetz/?mediacode=399265759_1158885909287940_kwd-72430836698105:loc-1403_-GN0YCQFOTC&partnerId=O2_SEM_LFU_TEF_13111&vo_nr=WB.33.1000&type=SEM&utm_content=O2_SEM_LFU_TEF_13111&&msclkid=21ef77ff41c01e8497c317b01f7da215&gclid=21ef77ff41c01e8497c317b01f7da215&gclsrc=3p.ds Thank you!

With this article, we would like to explain RCS messaging to you! What does RCS mean?RCS stands for Rich Communication Services (RCS).It’s a communication protocol between mobile telephone carriers and between phone manufacturers aiming at replacing the outdate SMS.The first SMS was sent in 1992. Before SMS and text messaging people used radio pagers to receive a line of text. How would this technology be used?RCS is a new way of enhanced communication for SMS, MMS, Calling. It will make text messages look and feel like the dedicated messaging apps.Now at first glance it may seem your phone already uses SMS, MMS without the need for RCS. The difference is RCS will be part of your mobile phone service and will work on any mobile phone without downloading all those separate apps. Its much more convenient and user friendly. Now at the time of writing its very much a work in progress. Most important the mobile carriers need to make changes to support RCS. It will require a software and net

O2 is having a very special offer I was invited to buy Microsoft 365 Family edition for 59.99 I made the purchase but at the very last second the purchase was rejected.Purchase failedDear o2 Customer, an unauthorized order may have been discovered in your user account. As a result, your account has been temporarily deactivated for protection.This is totally unfair. By  the time someone gets to this post the offer may be gone. Can someone make sure I can claim this offer as the technical fault is not mine . 

I like to port my O2 number to other provider. The request is already raised with other provider. Can you please help me to approve the request as quick as possible. thanks in advance ! Edit by o2_Tatjana: moved thread to an other category

i want to port my o2 number to vodafone prepaid. ihave done everything and now vodafone is saying they will contact my previous operator . can any one help me what should i do now.   EDIT: verschoben in Englisch  o2_Mariaedit o2_Tobias: title changed to a shorter version

I’m trying to cancel my contract but for cancellation to go through I’ve to call O2 and tell them my 4 digit pin. I can’t find this pin anywhere can I get this pin to my address by post so I can call o2 and terminate my contract with it?  EDIT: verschoben in Englisch  o2_Maria

I remembered my PIN on the fourth try. Unfortunately, only three attempts are allowed. Now I need my PUK, which I have read, on My O2, but I cannot register with MyO2 because I do not have a contract number with me. And I can't open the O2 on my device either. Advice welcome. Edit by Katy: moved to english o2 Community: Mobile

I recently became a new customer for the homespot but i am being sent emails asking me to update payment details. I cant find this on this community account so i think i need to delete it and reregister!? then i can use this email address to make a customer account. how can i do this? thank you

Hi,I am unable to activate my SIM card for homespot from my online account. I am not sure what is the issue. The erros is as shown below. Could you please get it fixed and SIM card for homespot activated. Activation failedThe SIM activation failed. Our customer hotline is happy to assist you. Edit by o2_Juliane: Moved to matching board.

Dear @o2_Tobias , I need your help with cancellation of my agreement under the same conditions as mentioned above, except that I did fill-in the attached by you form, and well sent it to: Telefónica Germany GmbH&Co. OHG Kundenbetreuung 90345 Nürnberg Fax: 01805 57 17 66 I have received recently a mail from O2, with request to provide confirmation from my new place of stay by post. I have sent the same via Fax to the same number mentioned above, because sending the same copies per post is simply a waste of time. Could you please advise what is the current status of my request? thank you, Best regards, Ruslan

Hello, i will need to get some help with activating my sim card for homespot. When i try it online it just say something about SEPA, but i my bank i have no request for any payment. With my poor german lang. skill i try to get some help over chat but unfortunately guy was not able to help and just recommend me to log in to verify my identity, as i try to register i was asked for phone number or contract number, but i have none of mentioned just my reference number which didn't work. 

Hello, I need my conference call service activated for a call in the next 45 minutes please! x

Hi,Although I have full network coverage, I am unable to receive calls. The call is immediately terminated when someone tries to reach me and I do not receive any kind of notification. The same happens with the same SIM card on a different phone, therefore, it must be a problem with o2. Furthermore, it is possible to do phone calls, but instead of my number it shows unknown.Is there some way to fix this? thanks

I switched from a DSL to a Homespot plan in April. I tried to use my old Mein O2 account to check the invoice and my contract details. But when I am logged in, mein O2 kept asking me to verify with my current phone contact number. There is only one phone number choice available, which I guess is the phone number of the SIM card in my Homespot. But I cannot access to the verifying SMS sent to that number because the SIM card is in the Homespot machine. Can I retrieve my Mein O2 account without using my Homespot SIM phone number?

I need to change my number because you chose me and I don't know how to choose.

I want to try Huawei B528s-23a (Vodafone Gigacube) to use a O2 HomeSpot router. Device shows connection to the LTE network, but internet does not work. What are the instructions to configure the device to allow mobile internet?