https://hilfe.o2online.de/english-o2-community-43/porting-number-512804?postid=2012111

There is no need to call o2. Because your contract/number is deactivated, your number is automatically released into freedom and your new provider can get it at any time. Please make sure that your o2 prepaid account has the necessary credit of 29.95 EUR (o2 porting fee).

I just got an email from Vodafone saying that the number has not been released. I have more than enough credit on my O2 number. So I’m guessing the port out has expired and needs to be done again. 

Is anyone from O2 able to release my number and then please confirm? 

Help would really be appreciated :)

If your o2 contract has ended, your mobile phone number is released automatically. You can port the number within 90 days. If you don’t port it within 90 days after the end of your contract, the number will be deleted. 

If Vodafone asked for porting a number from an active o2 contract, but your o2 contract was not active anymore, it will get negative response. Make sure that vodafone asks for porting a number to the end of a contract/of an non-active contract.

Can anyone from o2 help me? It’s a prepaid number and I just need permission to port! I’m on o2 loop and it is the number on my account here :)

  https://hilfe.o2online.de/english-o2-community-43/porting-number-512804?postid=2012111

Hi,

I would also like to have my number released to port to another operator - they have contacted me and told me they lack opt-in from my side.

Can you tell me how can I port my both numbers - I don’t have an option my my o2 section to port the numbers.

@Bartek_prepaid You can activate the opt-in over the „mein o2“ service app on your Smartphone. This will cost 6,82 Euro. The money must on your o2 prepaid card. 

Hi @Bartek_prepaid, 

welcome to our English Community. 

Thanks for your request. 

Did you already manage to release your prepaid-numbers with the suggestions of @Joe Doe? 

Please read also these instructions: 

Loving greetings,

Tobias

Thank you for your answers - I’ve contacted customer support, and they have released my phone numbers for porting :)

Hello @Bartek_prepaid,

that sounds great! Thank you very much for letting us know about that!
If there is anything left we can check/ do for you - just let us know.

And if you need any further instruction also in English check out our list of English FAQs which you can find here:

Kind regards
Jessica