Release of o2 prepaid number to o2 postpaid

Hi @Muhammad Waseem, 

thanks for your message and welcome to our English community. 

You would like to port your prepaid-number to your o2 postpaid-contract. 

In order to help you with that, I just have sent a private message to you from @o2_Support. Please reply there to my request. 

Thanks a lot. 

Loving greetings,

Tobias

Dear Team, 

The pin for my old prepaid number (XXXXXXXX) is XXXX.

Regards,

Muhammad Waseem

edit o2_Tobias: out of data-security-reasons prepaid-number and PIN deleted

Hi @Muhammad Waseem, 

thanks for the details you mentioned under @o2_Support. 

Your number was already released for the porting to o2 postpaid. The porting will be for free. 

Please use now this link to start the porting of your prepaid-number: porting 

If you still have a remaining amount on your old card, please use this form: transfer of amount to bank-account

The remaining amount will then be transferred to your personal bank account. 

If you have any further questions, just let us know. 

Loving greetings,

Tobias

Hi @Muhammad Waseem, 

is anything still unclear to you?

Until now, you did not yet port your o2 prepaid-number to o2 postpaid. 

If you need any further support, just let me know. 

Loving greetings,

Tobias

Dear O2 Team,

I have submitted the request twice for porting O2 prepaid number (xxxxxxx) to my current O2 postpaid contract (xxxxxxxx) using the option available in mein O2 login. I have entered all the details but did not receive any response of porting. I have also discussed this issue with O2 representative in video chat and he said he could not see any porting request from my side in the system and informed me that I still have to wait few days because this request takes few days to process and shown in the system. 

Please resolve my issue of porting.

Regards,

Muhammad Waseem

(Phone numbers removed due to data protection, o2 Michi)

Hi @Muhammad Waseem, 

thanks for your reply. 

The information you got is correct. Until now, we do not have any order for porting your prepaid-number to o2. 

Please use this link again:  porting of your prepaid-number to o2 postpaid

After you have indicated your prepaid-number, you need to fill out the following:

I hope that this information will help you to port your number to o2 Postpaid. 

Loving greetings,

Tobias

Dear Team, 

Can you please confirm from which sim I have to place the porting request?

1: XXXXXXX41 (O2 prepaid number) which needs to be converted to postpaid.

2: XXXXXXX37 (O2 postpaid number).

For your information, I placed the order twice after logging into the portal of my postpaid number. 

Regards, 

Muhammad Waseem

edit o2 Tobias: out of data-security-reasons mobile phone-number hidden

Dear Team, 

I have attached the snapshot of my previous order. Please review this.

XXXXXXXXXXXXXXXXXXXXXX

Regards, 

Muhammad Waseem

edit o2 Tobias: screenshot deleted out of data-security-reasons

Hi @Muhammad Waseem, 

thanks for your patience. Sorry, I had a week of holidays. 

Thanks for your screenshot. 

As you would like to transfer your prepaid-number to your postpaid-contract, it is exactly the other way around. You need to start with your prepaid-number -41 at the end and please mention as your current contract your postpaid-number -37 at the end. 

I hope you will be successful to order the porting of your prepaid-number this time. 

Loving greetings,

Tobias

Dear @o2_Tobias 

I could not submit the order for porting the number using the other way arround. I have mentioned the steps below:

1: Login with prepaid number (XXXXXXX41)

2: Enter the postpaid number to take with me (XXXXXXXX37)

Error pops-up while checking the possibility i.e, 

Unfortunately, it is not possible to take the number from O2DE to O 2 with you.

If you want to use new conditions with your phone number, you can extend your existing contract.

I have attached the snapshot below. 

Regards, 

Muhammad Waseem

edit o2 Tobias: screenshot and mobile phone numbers deleted out of data-security-reasons

Dear @o2_Tobias 

I have submitted the order. I did the same way twice before but the porting was not done. 

1: Can you please check at your end whether the order is received this time?
2: Do I have some credit in my 02 prepaid sim before submitting the order? 

FYI: My current balance in 02 prepaid sim is 0.40Euros.

Regards, 

Muhammad Waseem

Hi @Muhammad Waseem, 

congratulations, you were successful. 

Your prepaid-number will be transferred on 4th February to your postpaid-tariff. The transfer will be for free. 

If you still have a credit on your prepaid-card, just fill out this document: transfer of credit to your bank-account

Loving greetings,

Tobias

Dear @o2_Tobias 

Thank you for your support. 

I have one question left which is: what will happen to my current postpaid number 017666xxxxxx after 4th February?

Regards, 

Muhammad Waseem

Rufnummer editiert. o2_Ines.

Hello @Muhammad Waseem, the number will be replaced and is no longer availlable.

Kind regards, Ines.

Hi, I already received the date for porting my O2 prepaid number to a new O2 postpaid number which i just subscribe last weeks, it (number porting) will be on this 16.12.2021. My question are, what will happen during the change of number on 16.12.2021? Should i remain both sim cards on? And after the change happened, I will be using the new sim card or the old prepaid sim card? 

Hi @Wafi ,

the old prepaid card will be deactivated during the porting process. You can use it as long as you can receive a network. The new SIM will receive a SMS once the porting process is complete. This usually takes place before noon, so it can be helpful to have both cards on hand.

Best regards,
Kurt