Hello @BarneySlug,

In My O2 and in the My O2 app it is possible to order the itemised bill for future bills or to change the settings.
In order to view your itemised bill, it must be activated (itemised bill is created). @o2_Tobias activated that for you now.

Note: You cannot activate an itemised bill retroactively! So we can not give you the information you’re asking for.

Kind regards
Jessica

Hi @AndreaE288, 

thanks for your request. I just had a look. 

With the payment of 9,99 € for o2 my Prepaid Data Pack L, you came into minus. Therefore, we stopped the automatic direct debit and the monthly 15 € top-up could not be done. 

First of all, you need to pay the open amount, and afterwards you can switch again to the automatic monthly direct debitting. 

Loving greetings,

Tobias

Hi Tobias,

Thanks once again for your help. According to what you told me I made a bank transfer for 15 euros on Monday and I would like you to confirm that you received so that I can see changes in my account, since today I still cannot use my data and I cannot call. Please, if necessary, send me a private message (because I don't know how to do it here) to be able to send you, if necessary, the confirmation of the transfer.

Best regards ,

Andrea 

I will not need anymore your help, now things are working

Best Regards,

Andrea

Hi @AndreaE288, 

the 15 € is the automatic debitting that is deducted automatically each month. You changed it now from 15 € to 10 €. 

Since yesterday, you are out of the dunning procedure. So, I do not see anymore that your mobile internet is blocked. 

I hope you can use your prepaid-card normally again. 

Loving greetings,

Tobias