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  • 26 November 2021
  • 7 Antworten
  • 214 Aufrufe

Hallo

I have a little problem.  I have to pay 97e even if I canceled my pripeid number 2 months ago.  Please what's the problem??

Customer numer is xxx and my main numer is xxx

Thanks

Ilija Ilic

Edit by o2_Andrea: Datenschutz - persönliche Daten entfernt

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Lösung von Ilija.Ilic 4 December 2021, 23:17

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7 Antworten

Benutzerebene 7
Abzeichen +7

Don't publish personal information in a public forum!

Hi @Ilija.Ilic

I welcome you to our English Community. 

Thanks for your message.

As you published a customer number, you talk about one of your postpaid-contracts, right?

In order to check that for you, I will write a private message via @o2_Support to you. Please reply there to my request. 

 

Loving greetings,

Tobias

Hi @Ilija.Ilic

until now, we did not receive any response from you under @o2_Support

Could you already clarify your invoice?

 

Loving greetings,

Tobias

Hi @o2_Tobias 

I sent you the requested information in a private message

Greetings

Ilija

Hi @Ilija.Ilic

thanks for your message. 

Did you already see my answer under @o2_Support?

I have closed now the private messages for further replies. 

If you still have a question, just feel free to write us here. 

 

Loving greetings,

Tobias

Hallo @o2_Tobias 

yes I am. Thank you for your help, I dont have time to answer you. You are right, i didn't return the router because i thought i bought it, but i see i was wrong. I send the router by post.

Greetings

Ilija

 

Benutzerebene 7

Hi @Ilija.Ilic,

I am glad to read that your request ist solved now. :)

If there is anything we can help you with, feel free to ask. :)

Greetings
Juliane

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