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Hello,

I would like to transfer my current mobile number from o2 prepaid to another network for my new contract. Can you please release my number 0176******03 for porting immediately? I have already kept 30 euros in my prepaid balance for the transfer fee. 

Thanks in advance.

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @celma,

Since April 2020, the fee is only 6.82 euros. But don't worry, you can have the remaining credit paid out after the successful number porting. Unfortunately, this is only possible via a form that you have to send by mail to the following address:

Telefónica Germany GmbH & Co. OHG
O2 Prepaid-Kundenbetreuung
90345 Nürnberg

Kind regards,
Alex

Thank you so much Alex. That is great information

Hi @celma 

welcome back to our community. :relaxed:

I set your number free for your new provider. You can instruct them to get it by now. 

Here is the form for the payout

https://static2.o9.de/resource/blob/70982/7b5a4ca797a290f9c788f92838aedb9f/prepaid-guthabenauszahlung-download-data.pdf

Thanks to @MXP_Alex for your assistance. 

Greetings

You are awesome. Where do I send the form once it is filled in?

@celma 

Telefónica Germany GmbH & Co. OHG

O2 Prepaid-Kundenbetreuung

90345 Nürnberg

Greetings

Thank you so much Alex. That is great information

You’re welcome. But I am sorry that I forgot to send you the link to the form. Thanks to @o2_Manga.

Hi @celma, 

did you already manage to order the porting of your number to another provider according to the information that you received here?

Here is a complete review what has to be done: 

@MXP_Alex don´t worry, therefore we are here a community and everyone can support our customer and adds something helpful to the conversation. Thanks a lot for your support in this thread. :thumbsup:

 

Loving greetings,

Tobias

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