Hello!
My number is free from Telekom now to go to O2 it s a prepay number. I need help to do the next steps with O2, I am trying online but it isnt working. Is there any English cx that I can call to help? Or what should I do?
Thanks
Lösung von o2_Tobias
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Hi
welcome to our English Community.
Nice that you decided to have a prepaid-card with o2.
Did you already order a prepaid-sim-card at o2? Just have a look here: our prepaid-tariffs
During the ordering-process, you have the possibility to click the transfer from your old provider to o2:
Order to transfer the number of an existing cell phone number to O2 prepaid
Please do not forget to release your Telekom-prepaid-number for porting before you order a new o2 prepaid-card. Telekom will charge you with 6,82 € for the porting.
I hope that you are now able to order the o2 prepaid-card together with the transfer from your previous provider to o2 prepaid.
Loving greetings,
Tobias
Hello! Thanks for helping! I did the order. What should I do next? Thanks again, Iane
Hello
so you have now ordered a new o2 prepaid sim card and also already ordered the porting, as described by Tobias?
For porting, your old provider will generally inform you of the date. Have you already received a confirmation?
Good to know: when porting, you must make sure that the personal data all match, i.e. address, name, date of birth. If there is a discrepancy in the data, porting will be cancelled. Otherwise, nothing should stand in the way of porting!
Kind regards
Jessica 
Hey Jessica! Thanks for your help!
I already did all of it, Telekom told me now is with O2, I didn't receive the sim card until now, I ordered it last Friday so tomorrow will be 03 business days already and I am without data so is there anything that you could do to help please? So when I receive the sim card what should I do next?
Thanks,
Iane
Hi
thanks for your reply.
So, as I understood you, you have received already a confirmation of your new prepaid-tariff and a confirmation of the porting from Telekom to o2.
The next step is now to verify your sim-card by postident or video-ident as soon as you receive the sim-card.
Please see here an instruction for that:
Did you check if the address you mentioned in the prepaid-order is correct? Is your name mentioned on your bill and your letter-box?
If the sim-card does not arrive in the next days, please contact us here again.
Loving greetings,
Tobias
Hello!
Yes exactly! I had the confirmation from O2 but didn't receive the sim card. My name and address is correct and my name is in the letter box yes. So tomorrow will be 1 week since I ordered it, I am afraid to loose my number. Please help!
Thanks.
Iane Oliveira
Hello! I just received the O2 sim card, but there is a phone number in that and it isn't my old phone number, as I want to keep my old number and I informed it on the order, is that correct? Can I go through the online verification than go to the post office as It is asking for and still keep my previous number from Telekom? Thanks,
Iane
Hi
Thats the normal procedure. The sim card comes with an o2 mobile number, after the activation of your new simcard you can start the porting of your old mobile phone number via mein o2
Best Regards Matze
Hello! Thanks for your help, I have activated the new sim card and all if fine now, but can not port my Telekom number to O2, This is what is appearing on the screen:
Due to technical problems, your data can not be loaded in Mein O 2 at the moment. Please try again later or alternatively try in the Mein O 2 app .
Your O 2 team
I Have tried many times and in Mein O2 app as well, it did not work. Please need help again. Thanks,
Iane
I have tried so many times and it is not working. Can you help again please...
Hi
have you registered your o2 Number? The account you are using for the o2-Community is not connected to a prepaid card.
If you’ve already created a separate account, please make sure to log out / in accordingly to use the “Mein o2”-Portal.
It often works best to use a different browser, in which no previous data is saved.
Best regards,
Kurt
Hello!
I already loged out and loged in with the o2 number, please I am getting desperate, tomorrow is the last day to port my number, I really need this number to work, can not loose it, I am trying to call your cx but nobody could speak english with me, I am trying online and it is not working. I already did all I could and now is the dead line, please need help urgent or my number will gone by tomorrow. I received an email saying that I informed a wrong previous provider, so I informed it again, my provider was Telekom, dont know whats happened, so I did all was possible but the help did come to me, I also went to a shop and they refused to help. I am so upset with this situation, dont know what else can I do.
Hi
we can’t enter the porting order for you, I’m afraid.
But I can see your account now. The first try was declined yesterday because of the Name, at least according to the feedback which was provided to us. If you still can’t use the online form, contact to the hotline would be necessary. Can you check the names on both sides and look for some kind of error? A second name or simply a wrong letter?
The english hotline is already closed for today:
Our English-speaking postpaid and landline support for you. We are happy to assist you.
089 66 66 30 08 1**german landline rates
Monday till Friday 10 am - 6 pm
Sorry that you couldn’t get in touch with us and that the visit to the o2 Shop didn’t work out so well.
If tomorrow is the last day, please try again via the hotline as soon as you can.
Best regards,
Kurt
Hi!
I sent the form again yesterday, but I am afraid not getting enough time, I am not postpaid, I am prepaid, so is that the same phone number for english customer service?
Hello!
IT IS AN URGENT HELP!
I have called this number: 089 66 66 30 08 1 they said they can not do anything to help me as they are prepaid, they gave this number: 017688855282 - prepaid - and again they can not speak one english word and I could not speak german, I have nobody where I am now who speaks German to help. Guys I just received an text message from O2 saying that my number XXXXXXXXX it is been canceled (it is now another issue), it was probably something I have done by mistake as I can not understand german, I probably select the wrong option, I dont want to cancel this number, I need to port my number XXXXXXXXX from Telekom to O2 what I have beed trying for about 1 month I can not have it done, I have sent the form yesterday again and all informations are correct and same as it is on Telekom nothing different even a letter. Honestly I already regreat a lot by doing that. I AM LOSING MY NUMBER TODAY, It is the number I need to work, I have done all I was advised to do, now I dont know what else I can do, My Telekom number is no longer working. I need someone who can really help, please.
Thanks,
Iane
Edit: Numbers deleted - o2_Kurt
Hello!
Can someone answer me with help please?!
Hi
I’m sorry, you are correct: The mentioned hotline is only a postpaid hotline. Sorry for the mix-up.
The ordered deactivation is only for the Pack My Prepaid L, your card will still work after this.
You’ve mentioned, that you have tried the online form again. I can see no trace of that, would you mind trying it again? Have you tried it via App and website?
We cannot request the import here, but another option may be the o2 Chat:
Kontakt aufnehmen und Hilfe finden | o2 (o2online.de)
There is a prepaid variant of the chat. You could also overcome the language by using a translator.
Best regards,
Kurt
Thanks for helping!
So as I understood it isn't necessary to do anything about the cancellation order Ihave done by accident, right? About the previous number porting I have sent it multiple times to this 2 emails:
o2-rufnummernmitnahme@telefonica.com and rufnummernmitnahme@telefonica.com
but no answer from them. I asked many times if the port was done but nothing was said. So if you can check with them it would be great. I will try the chat as well but honestly I am so tired of all of that.
Thanks,
Iane
Hello!
I tried online chat nothing happened, no answer, email no answer, customer service no answer, so I guess I already lost my number and the worse part is not getting any update saying if the porting was done or not, I am so upset and no idea how can sort it out. I didn't know it would be like that otherwise I wouldn't try to do this.
Dear
how long is your old telekom SIM-card already deactiveted? You have 90 days after deactivation with your old provider to port the number to a new provider.
I have just checked and see that the porting was triggered for you today on 22.12.21. Did you receive the text message (SMS)?
Kind regards,
Andrea
Hello!
I just received an email, thanks. Will my Telekom number migrate to O2 sim card Is it? So on 22/12 my O2 sim card will start working as my old number is that correct?
Thanks,
Iane
Dear
yes, on December 22nd you will get your old number on your o2 SIM-card. You’ll get a text message(SMS), that the number is changed and then you have to restart your device. After that it should work with the new (old) number.
Kind regards,
Andrea
Hi Andrea, thanks!
By the way I received another sim card from O2 that has a different number, so I guess it was sent to me by mistake, I just ordered 1 sim card. What should I do with that? Thanks, Iane
Hello
Before we do anything with the card, I would like to ask - what is included with the card? Is there any information attached or similar?
If not, I would like to get you into the private messages so that you can give me the number and we can take a look at it. Not that anything has gone wrong! 
Kind regards,
Jessica
Hey Jessica! There is nothing! Only the sim card and the instructions same as normal sim cards no extra information or anything.
Thanks,
Iane
Dear
is it possible that you ordered another prepaid card when you tried to port your number?
Kind regards,
Andrea
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