So I have pre-ordered a pixel 6 on contract for my girlfriend. And the delivery was shows as November 15th and we were unsure of where we would be so we gave cousin's address and now that he won't be at home next week, I called customer service to ask if it was possible to change the delivery address as we shifted to new house near by cousin's past week. For which he answered okay and started working on it and then he was mentioning I'll re-order and then I said no no don't re-order as it is pre-order we have a offer on it and we don't want to loose it and mentioned that it was the reason why we ordered the phone and then he realised his mistake and he asked me to wait a minute and re-routed call to another person who cut the call as soon as I was mentioning it. And then when I checked the status of order it is mentioned as cancelled. And it was without my consent and I called them later and asked and they said they'll ask the logistics to deliver the phone with same order number at same address and was asked to wait for 24 hours. But now I am afraid as I still see the order as cancelled and although it is until tomorrow that it'll be 24 hours, but is there any legal way or any way to make sure they undo their mistake and we get the phone and the pre-order offer. As we know that pre-order offer is worth around 350+€ or even 420€ as people are saying that google will now give qc45 and voucher. Which is alot to be honest. Need suggestions.
Edit o2_Larissa: moved to English o2 Community: Mobile
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