Hi @Serageldin94,

you can only return the product and get your money back if you send an email to widerruf@cc.o2online.de within 14 days of receiving the product. 

Please use the o2 “Logistik Center” then: https://logistik.telefonica.de/o2

Kind regards
Alex

Hi @Serageldin94  ,

@MXP_Alex described it perfectly (dankeschön!).

Have you managed to retrieve the documents for the return?

Best regards,
Kurt

I have sent them the email with the documents but they didn’t respond till now 

Should i wait for them to respond or just after sending the email i should start the return of my phone using o2 logistics 

Hello @Serageldin94,

you can start with the return after you have sent the mail.
Just use the “Logistik Center” which MXP_Alex mentioned.

Kind regards
Jessica

Another question plz 

i will return it today  and my last day of the 14 days is 19/12/2021

so it might be delivered to them after that day because of Christmas and delivery delay

so will it be return eligible or what 

Hi @Serageldin94 

if you sent us your iPhone within the 14 days everything is okay. A possible delivery delay isn’t relevant, it’s only important to send it back withing the withdrawal period.

Best regards,

Michi