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No data in Spain - HELP!

  • Nov. 16, 2021 12:14 PM UTC
  • 4 Antworten
  • 228 Aufrufe
Besucher:in

I buy data in Germany ready for my trip to Barcelona, but when I arrive it doesn’t work.  So the money is wasted. 

I have tried every possible setting on the phone but nothing. 

What can I do?

Thank you in advance! :)

Lösung von o2_Tobias

Hi @Bavaria038, 

many thanks to @JoachimK. for your support. 

You can change the provider manually, if you go to the settings of your device. Normally, your device searches automatically for the right network. But you can also switch it off and choose one of the providers that is mentioned under “Mobile Netzwerke/ Netzbetreiber”. Just have a look there. 

 

Loving greetings,

Tobias

Zur Antwort springen

    4 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • Nov. 18, 2021 1:06 PM UTC

    Hi @Bavaria038, 

    welcome to our English Community. 

    Thanks for your message. 

    I regret that you cannot use your o2 prepaid-card in Barcelona. As I see, you already deactivated the pack “o2 my Prepaid Data Pack L”. 

    Did you try to change the provider in the settings of your phone?

    From our side, we did not block mobile internet. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
      Besucher:in
      • Bavaria038
      • Autor
      • Besucher:in
      • Nov. 18, 2021 3:37 PM UTC

      Thanks, Tobias. 

      I tried everything that I could think of. 

      Can you please tell me how to change provider in my settings?  

      It’s not obvious to me. 
       

      • Anonymous
      • Nov. 19, 2021 9:37 PM UTC

      Thanks, Tobias. 

      I tried everything that I could think of. 

      Can you please tell me how to change provider in my settings?  

      It’s not obvious to me. 
       

      Hi @Bavaria038 ,

      as I am not so familiar with mobile-stuff, I only can show you a list of O2-Partners in the Eu. Here you go:

      http://www.businesstarife.de/o2-roaming-partner/

      (Sorry, it’s german, but I think you get the point)

      As you can see, in Spain are two providers partner of O2. Of course Telefonica Moviles and Movistar. I don’t know, how to check possible ISPs and connect to them, my mobile is old. (Android 7)

      Uh and yes, there are two other network providers, but I recommend Telefonica or at least (worked always for me without any problems) Movistar.

       

      o2_Tobias
      • o2_TobiasTeam
      • Lösung
      • Nov. 20, 2021 2:44 PM UTC

      Hi @Bavaria038, 

      many thanks to @JoachimK. for your support. 

      You can change the provider manually, if you go to the settings of your device. Normally, your device searches automatically for the right network. But you can also switch it off and choose one of the providers that is mentioned under “Mobile Netzwerke/ Netzbetreiber”. Just have a look there. 

       

      Loving greetings,

      Tobias

      Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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