English O₂ Community: Mobile

Hi Support, I am facing several problems with the esim service:Unable to order it on website, it said I had 3 multicards (which is not true, I only have 2) Manage to go through the process in app as it knew i only have 2 multicards but then at the last step it said something like “service unavailable atm”  Order it through hotline multiple times - no email received / only received after I make a follow up call / Nothing show in my account on the website, no where to install anything / my app will only shows “neues geraet x” and “in process” and I wont’ be able to click inside it to install anything Got fed up with it and tried with a data card, finally manage to see the QR code, but then I can’t activate it because it says “Dieser Service steht Ihnen zur Verfügung, wenn Ihnen neue SIM-Karten per Post zugestellt wurden. SIM-Karten, die Sie von einem unserer Shops oder Händler erhalten haben, können ausschließlich vor Ort ak

I had moved out of Germany a few weeks ago, and sent my contract termination request and documents a few days ago. I have received confirmation from the courier that it was delivered earlier this week, but have not received any update or confirmation from O2 about it. Since the document itself said it would be processed on the next day, I wanted to check if there is any way to know if it has been received and processed yet, or if there was any problem that I need to look at.

Hi, I need help with knowing the data balance for the month.I cannot download the app because my phone was purchased in India.The meine O2 web page is in German. And I am unable to check remaining Data.Please help.Thanks,Anil Edit by o2_Katja: Moved to our english community

Hello O2 community, I am planning to travel to Tunisia, how can I still use my internet data?Thanks ! Edit by o2_Katja: Moved to our english community

 We live in Mittelbrunn and since the snow storm last night 8-April-22, we have had zero o2 mobile signal. The internet works just fine, but where we usually have fantastic signal we now have nothing.  I assume the storm messed up a cell tower, but haven’t been able to find how to report the signal loss, or check to see if there is an estimated time of repair.  any information would be appreciated. Moved to Englisch Community / o2_Antje

Since the beginning of my contract, I have been paying for international calls included in my statements even when I do not recognize the numbers. Eventually in 2020 I called to ask that O2 block my ability to make any international calls, as I have been paying for Skype in the amount of 5-10€ Paid regularly for over 15 years to perform all of my international calls. Every month that international calls are the only reason for inflated bills I pay the bill and then proceed to follow up with a call to o2 to request that they AGAIN please block my ability to perform international calls. Since September of 2021 I have been calling repeatedly, and going to the o2 store on Schoenhauser Allee in Berlin to report multiple oversights to my contract/account, and to ultimately find a solution and conclusion to the fact that all of my requests to o2 for changes to my contract or final payments are being ignored. A recurring outstanding mahnung in the amount of 1.20€ An con

I have a question in May the 2 year contract will expire, can I close this contract or can I buy another phone with this number?why can't I open a discussion, don't leave me at all, only here can I writeEdit by o2_Andrea: von deutschsprachigem Beitrag zu anderem Thema abgetrennt

dear Admini have purchased an online phone, i paid it fully, i did a mistake in the adresse, its a very small mistake, DHL are saying they have send it back to o2, i couldnt reach anyone from o2 to check whats the status, when i called the english speacking support, he is asking me for contract number PKK and so many details and he dont believe its me. please can you help me?i dont know wheres the contract number or PKK Edit by o2_Katja: Moved to our english community

I topped up my second month O2 prepaid at the store. I paid 14,99 for 6,5GB. But my email shows that I paid 7,49!I am totally confused as an English speaker what is this Guthaben?Why is the charge shown as 7,49, when I paid 14,99?Why will I have credit (for what?) Because the store guy said data is not carried forward and also the calls and sms are unlimited within this 14,99. Somebody please explain..

I brought new O2 simcard in Stuttgart, with the plan 9.99 Euro but I was asked to pay 20 Euro. Sales person told me that the rest 10 euro you will get subsequently in next month.but I cannot see any such balance in my account apart from the current plan. And Moreover my friends also brought O2 simcard with same plan from Milaneo mall (Stuttgart) they paid only 7.99 Euro for 9.99 euro plan. I think I have been overcharged.please clarify  Thread relocated to English Mobile / o2_Antje  

Hola hice un pedido de un chip y nada que me llega eso fue hace varias semanas. Ahora deseo cancelar el pedido. Edit by o2_Manuela: Verschoben von Digitales Wohnzimmer: Der Community-Treffpunkt → English o2 Community: Mobile

Hallo,Ich habe meine O2 Prepaid-Sim, aber ich möchte es Postpaid-Vertrag zu ändern, sondern haben eine esim für das. Kann jemand bitte beraten mich mit dem Prozess?Auch, wo kann ich Englisch sprechende Kundenbetreuung für O2 finden? Mit freundlichen Grüßen Edit by o2_Manuela: Verschoben zu English o2 Community: Mobile

Dear O2,I received a mail today saying DHL could not deliver my order. And the order has been sent back to 02. Please confirm why this is the case. Background: I ordered a Samsung tab S8 5G earlier and when this was delivered, I returned the product unopened and ordered for the Samsung tab S8+ instead. Do I have to reorder again? Edit by o2_Katja: Moved to our english community

Hello, o2 is about to charge me double for my mobile contract, I made the 1st payment on the 5th of April 2022 and today I got another pending saying I’ll be charged again, and all of this is under the same contract.

Hello, o2 is about to charge me double for my mobile contract, I made the 1st payment on the 5th of April 2022 and today I got another pending saying I’ll be charged again, and all of this is under the same contract. Mind you that this is not about the initial payment that involves sending the device as I paid that already, it was 4.99 that I paid. It was charged march.    i would love a response from the mod in here

Hi,I want to forward my number to another provider, I already sent confirmation paper to you address with post, I already have credit on my account so please release my number.Thanks edit o2_Solveig: verschoben von Prepaid → English Community Mobile

My order number CINAxxxxxx06B. I would very much like to cancel my order/contract before it even gets shipped. edit o2_Solveig: verschoben von prepid → English Community

Hello, please I keep getting this popup anytime I open my o2 app and I don’t think I have any outstanding payment as at the moment can someone please help me with this  “uncertainties about the invoice.There are ambiguities regarding your bill, so are  Changes are only possible to a limited extent.  Please check if open arrears and settle them immediately.“ thank you Edit o2_Bianca: Moved to English o2 Community mobile

Hello, o2 is about to charge me double for my mobile contract, I made the 1st payment on the 5th of April 2022 and today I got another pending saying I’ll be charged again, and all of this is under the same contract. Mind you that this is not about the initial payment that involves sending the device as I paid that already, it was 4.99 that I paid. It was charged march Edit by o2_Katja: Moved to our english community

Dear allUnfortunately, I do not know the German language. Therefore, when I signed the O2 contract, your representative in the O2 store translated it for me. I only ordered two sim cards with their tariff, but, it seems that your representative deceived me sold me third sim card without my permission. In addition, your agent has not given any third SIM card with the third one to me, but you get 10€ each month from me.Accordingly, If my contract for third sim card is not terminated immediately and the extra amount received from O2 company is not retu

Hello O2 Team, I am trying to order O2 my Prepaid S through O2 web portal. Whenever I am putting my address it is always giving me invalid address. I do have Wohnungsgeberbestatigung with me from landlord. How to proceed?   edit o2_Giulia: moved to English o2 Community: Mobile

hello, i have already a postpaid plan from O2 and i wonder why i have different contact number. is it possible to have the same number with my prepaid. and i have accidentally clicked 19€ that is directLy charged to my bank. can you do something to bring it back because i am not using my prepaid anymore. Edit by o2_Katja: Moved to our english community

I have a problem !  I got an iPhone in monthly installments!  the problem is that he had to take me on 3.04 by sepa mandate but I don't see any change!  please help me ! edit o2_Solveig: verschoben von o2 My Handy → English o2 Community

Hi, we bought a prepaid simcard in edeka and we topped it up and bought the Max pack for 69.99 because we were urgently in need of the internet connection. However, the internet is not working almost at all. Even though we have nearly full signal and it s hows 4G, we get a speed of about 1mb or sometimes 8mb if it's good. We contacted the customer care service (request  S25222665)and they said that the signal tower nearby was not working properly. Then they updated us saying it was fixed but the connection was still not better for us. We went to check it to an O2 store and they told us that there is again a new malfunction report for the tower. So in the end we paid 70 EUR for the pack but we were not able to get the service contracted. At the moment, we don't need the service anymore as we are getting a DSL connection next week. Could we somehow get a refund? We tried calling the hotline but they either hang up when we ask whether they speak English or we try communicating in Germa

Hello everyone, I ordered a new iPhone 13 Pro Max, I received “Auftragsbestatigung”, but the “Auftragsnummer” I received is not working, when I’m trying to check the status order through the website and try to paste the code, I can’t proceed as the “weiter” button is greyed out and the i’m unable to copy/paste the code as it is too long, could you please help me?The “Auftragsnummer” is - XXXXXThanks for your helpPersonal Data removed / o2_Antje