migrate from 02

Hello @danielapas ,

welcome to the o2 Community 💙.

Your new provider will have to start the process of migrating the number, if your contract is running than we can set the opt-in to allow your new provider to migrate the number, this we can do for you. Just tell us if you need us to do this.

Kind regards, Sven

Hello @danielapas,

the porting was rejected because your number has not yet been released, as my colleague @o2_Sven had previously written.
I have just applied for the release. Now you can apply for porting again with your new provider.

Kind regards
Jessica 🌷