Hello !
The problem is when i make this contract, i choose a Iphone 13 Pro, and the agent from o2, make a mistake (or not) and him selected Iphone 13 Pro MAX.
Second day, i call at o2 service, they cancelled the order for this phone, and make a new order for IPHONE 13 PRO.
After this, i received an email where they told me my request is rejected.So, in this moment i pay for a phone which i don't have it, i am without my money, 100 euro (cash) which i paid deposit for that phone, and my actual invoice is 40 euro.
That agent told me he make a contract for maximum 20 euro per month, and for phone about 30-40.
I tried to make another request,but the same, is rejected.
So, my question is : what is my fault? what happens with my money?Why he lie to me?Why i must to pay for something which i don't have?
If i don't get a phone, i want my money back, my contract want to be cancelled and i go to another company.I'm still send email from 1 month but no one fix this.
Edit by MXP_Alex: Moved to English o2 Community
