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Hi Support, 

I am facing several problems with the esim service:

  1. Unable to order it on website, it said I had 3 multicards (which is not true, I only have 2)
  2. Manage to go through the process in app as it knew i only have 2 multicards but then at the last step it said something like “service unavailable atm” 
  3. Order it through hotline multiple times - no email received / only received after I make a follow up call / Nothing show in my account on the website, no where to install anything / my app will only shows “neues geraet x” and “in process” and I wont’ be able to click inside it to install anything
  4. Got fed up with it and tried with a data card, finally manage to see the QR code, but then I can’t activate it because it says “Dieser Service steht Ihnen zur Verfügung, wenn Ihnen neue SIM-Karten per Post zugestellt wurden.
    SIM-Karten, die Sie von einem unserer Shops oder Händler erhalten haben, können ausschließlich vor Ort aktiviert werden.”

Please help as this e-sim thing has been an issue for a month.

 

Best regards,

LC

@o2_Jessica @o2_Alina @o2_Andre Can you guys please help?

@o2_Adrian @o2_Alexandra @o2_Andrea @o2_Anna @o2_Anni @o2_Annika @o2_Bernd @o2_Bianca @o2_Birte @o2_Carina Please help

Hello @lolakiwingki thank your for your posts.
Were you able to order an e-sim in the meantime? Or can i still support you?

regards Michael
 

@o2_Micha No, I’m not able to order any e-sim multicard, and I have to eventually order a plastic sim thinking once I activate the plastic, I can order a esim replacement, and then this happened in my account, all options are gone in this page, I seriously don’t know what to do and I can’t understand how can your website/hotline cannot handle such a simple request……..Please help:

 

Hi @lolakiwingki thank you for your answer.
Have you allready activate the plastic sim card and received your phone number? Please do not post it here in public. If so i would like to send an personal message to you if it is allright?

@witti have you got an idea how to continue? 😋

greetings
Michael

@o2_Micha yes please send me a pm

@o2_Micha,

könntest Du (Ihr) einen Vermerk in den Stammdaten machen so das der TE in einem Shop eine ErsatzSim bekommt und die dann selber als ESim aktiviert? 
Meine Idee.

LG Witti 

Hi @lolakiwingki i sent a private message.

@witti gute Idee, mal sehen 😊

regards
Michael

@lolakiwingki have you received my message?

greetings
Michael

@lolakiwingki unfortunately you haven´t answered yet. If you still need support, you are welcoem.

best regards
Michael

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