I had 7,51€ as my Guthaben on my O2 Account. I booked a false pack of around 5,99€ I guess but I cancelled it on the spot (then and there). However, I did not get the refund yet. If I do not get the refund, how will I recharge my SIM Card with the actual needed recharge pack? My SIM Card's pack's validity is going to end tomorrow and I have no idea when I will get the refund back. Please help me. :(
Edit by o2_Katja: Moved to our english community
You will not get a refund if you only cancel the package. You have to withdraw the order.
For a refund, please contact o2 prepaid customer care. You can use the o2 prepaid customer chat (o2 prepaid chat): www.o2.de/chat
By the way: The 50% discount can only be used once. If you book the package again or automatically renew it, you will have to pay the full price.
Hello
welcome to our o2 community 
Have you contacted our customer support in the meantime and was your isse resolved there?
Please let us know if you have any further questions.
Best regards
Giulia
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