New sim not arrived

Hello @Jithuanand,

thank you for asking us in the community 💙

At first glance, I noticed a discrepancy with your address. Could you tell me in which city you live?
Please don't write your exact address here publicly, just the city. And whether you moved some time ago. It could be that some of your old addresses are still on file and that's why you didn't get the corresponding sim card.
But I repeat again: please do not write your address here publicly. For everything else, I would then bring you into the private messages accordingly.

Kind regards
Jessica 🌷

Hello @Jithuanand,

great, thank you for the information.
Then we need to switch now to the private messages, because we have to talk about your address. There are still some parts where your old address from Munich is registered.

Don't worry: your main address is in Berlin, but sometimes the system hiccups and we have to correct it a bit. But not at all wild. Before I can do that, however, I have to verify that you are the contract holder.
I'll explain how that works:
I'll send you a private message from our collective account @o2_Support. You will find it in your inbox here in a few minutes: Click. All you have to do is reply to this message with the following information: full name, phone number and 4-digit personal customer code. If some of this information is not available, then alternatively: full name, phone number and both addresses (Berlin and Munich).

We will clarify everything else in the private message.

Kind regards
Jessica 🌷

Dear Giulia,

thank you so much for your support.

I would like to know the tracking ID to track the shipment because last time customer support team told me the same. Also, could you tell me how much you gonna refund.? And to which account you gonna refund.?

thanks & regards 

Jithu Anand