Hello sir I’ve tried many times to order O2 free basic unlimited data for younger, I don’t know why is that happening Is there someone a someone who can Help me with my Order! :)
Edit by o2_Katja: Moved to our english community
Benutzerebene 7
- Team
- 14880 Antworten
-
21 April 2022
Hello
welcome to our English o2 Community! 😊
A quick question about your request: have you tried to conclude the contract online several times? And what message do you get when you have done this?
Kind regards
Jessica 🌷
Hello
welcome to our English o2 Community! 😊
A quick question about your request: have you tried to conclude the contract online several times? And what message do you get when you have done this?
Kind regards
Jessica 🌷
Lieber o2 Kunde,
vielen Dank für Ihr Interesse am Mobilfunkangebot von o2.
Leider müssen wir Ihnen mitteilen, dass wir Ihrer Bestellung nicht entsprechen können.
I was waiting the confirmation email instead i get this email Very disappointing For English speakers ☹️
Benutzerebene 7
- Team
- 14880 Antworten
-
21 April 2022
Hello
the message you quoted means that the credit check was negative and o2 cannot conclude a contract with you. We cannot say or see why a credit check turned out negative.
Please contact o2 in writing to find out more. The address is:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Kind regards
Jessica 🌷
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