Skip to main content
Warum O2
Warenkorb
 Service

Hello sir I’ve tried many times to order O2 free basic unlimited data for younger, I don’t know why is that happening Is there someone a someone who can Help me with my Order! :)

Edit by o2_Katja: Moved to our english community

Hello @Guulwade,

welcome to our English o2 Community! 😊

A quick question about your request: have you tried to conclude the contract online several times? And what message do you get when you have done this?

Kind regards
Jessica 🌷

Hello @Guulwade,

welcome to our English o2 Community! 😊

A quick question about your request: have you tried to conclude the contract online several times? And what message do you get when you have done this?

Kind regards
Jessica 🌷

Lieber o2 Kunde, 

vielen Dank für Ihr Interesse am Mobilfunkangebot von o2. 

Leider müssen wir Ihnen mitteilen, dass wir Ihrer Bestellung nicht entsprechen können. 
 

I was waiting the confirmation email instead i get this email Very disappointing For English speakers ☹️ 
 

 

Hello @Guulwade,

the message you quoted means that the credit check was negative and o2 cannot conclude a contract with you. We cannot say or see why a credit check turned out negative.
Please contact o2 in writing to find out more. The address is:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Kind regards
Jessica 🌷

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica