Hello,
I have uploaded 15 Euros to my account this morning(at 7:42 to be exact). I have done this before and normally I first get a message saying my 15 euros are used. And later I get a message saying renewal was made. However this morning I didn’t get the renewal message. Unfortunately I know I won’t be able to get the support I need through phone. I am checking my o2 app but it shows that 15 euros were used and it wasn’t renewed. Is there anyway you can help me?
Best,
I just received the renewal message and wanted to let you know everything is okay now.
Hello
welcome to the o2 community and thank you for your request! 
I'm very pleased to read that your concern has already been resolved directly!
Sometimes it can take a little time for the follow-up postings and notifications to be sent. I'm glad everything worked out.
If you have any further questions or concerns, you are of course always welcome to contact us in the community. For initial help, we also have many FAQs in English. You can find them here:
Kind regards
Jessica 
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
