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Phone delivery fail

  • 24 April 2022
  • 1 Antwort
  • 29 Aufrufe
P
Rang

Hi O2 English Communication

I have ordered a phone with 24 months contract. I don’t have my last name on the door bell, and I cannot add any information to say which room am I staying in. I thought at first that I would get a call (in my hometown deliveries always call.) I am not sure what is the status, I thought there would be an email for the delivery number. But I think my delivery is already sent back checking on this site Here .

How could I get my delivery with this issue? 
 

Your's sincerely

 

EDIT: verschoben in Englisch  o2_Maria

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Lösung von o2_Jessica 25 April 2022, 17:17

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1 Antwort

o2_Jessica
Benutzerebene 7

Hello @pixiewixie,

welcome to the o2 Community and thank you for your enquiry! 😊

Unfortunately, we can't check your status right now because you're not registered here with an o2 number.
Have you already received information about your order elsewhere?

When ordering hardware, it is indeed necessary for delivery that your name is on the bell. Alternatively, you could also put a message outside on the door with your name and where the person who delivers the parcels has to ring.

Kind regards
Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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