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A problem with payment for English speaker

M
Rang

Hello! I am an English speaker and unfortunately I cannot get around and get help as much as I would with English language.

I have a problem with my payment and I would share the details with you, is it possible to help me? 

7 Antworten

o2_Andrea
Benutzerebene 7

Dear @Matas ,

 

first of all, welcome to our forum. Nice that you have found your way to us. :-)

 

Can you please explain your problem with your payment (please no personal data).

 

Do you have any questions about using our community? Then have a look here at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @Matas ,

 

so far, I have not received any feedback from you , has your concern been resolved?

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
Z
Rang
Benutzerebene 1

Hello, please can I make payment of my phone contract with a different bank account using my customer number?

o2_Jessica
Benutzerebene 7

Hello @zaak1,

thank you for your request.
If you have selected manual transfer to pay your handyrates, you can also do this from another account. It is important to specify the correct reference/ purpose of the transfer so that the payment can be assigned to your hardware.
In this case, it is the customer number of the hardware accordingly, that is correct ✔

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
o2_Jessica
Benutzerebene 7

Addendum:
However, the simplest thing would be to have the monthly instalment debited directly by direct debit mandate.
Have you already considered setting one up?

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
Z
Rang
Benutzerebene 1

Thank you for your help 🙏

o2_Jessica
Benutzerebene 7

Hello @zaak1,

you’re very much welcome 😊
Feel free to contact us again with any further questions or concerns. We also have many FAQs in English for initial help. You can find them here:

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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