English O₂ Community: Mobile

Hi o2,  I recently ported my number from o2 to another provider and I have a lot of money left in my o2 prepaid account. How may I get this money back ?How long will this process take ? I appreciate the help specially since i cannot speak German, using the website becomes very difficult. Thank you. edit o2-Manga: verschoben von Prepaid zu English Mobile

Hi there,i will place it as an example because for me the subject is quite confusing.Let’s say you have a contact with O2 Germany (including EU-Roaming) and you’re traveling to Greece.In your tariff you have all flat - mobile and landline numbers.Can you call Greek mobile and Landline numbers while being in Greece without extra charges?Cheers,Orestis edit o2_Tobias: moved from o2 Mobilfunk: Vertrag & Tarife to our English Community

Hello, I ordered a telephone and eSIM. My device has delivered but there is no eSIM letter. When i can get my number?

I am writing to seek assistance regarding a situation I recently encountered at the O2 shop located in München xxxxx. I visited the shop to get a SIM card for the Unlimited Smart offer. During my visit, I was asked to sign the contract without being shown or fully informed about its terms. At the end of the process, I was given a second SIM card, which I did not request, and there was no mention that I would need to pay the activation fee of 39 euros for this second SIM card.Today, I received a call from O2 informing me that I would be charged a total of 120 euros as "Einmaliger Anschlusspreis." When I asked for clarification, I was told that this amount covers the activation fees for both SIM cards and the internet fee. I returned to the shop to speak with the representative who assisted me, but he had no reply for why these charges were not communicated to me upfront.As a student, I am on a tight budget and cannot afford these additional charges. I kindly request to cancel the second

I received an email from o2 that I have to request cancellation of my tariff. I want to make a request but I cannot find it online. In here I want to say that I want to cancel it ut I do not know how and please let me know how to do so.Edit o2_Kathi 24.10.24 Title adapted for a better overview

Hello,I want to port my existing prepaid O2 number to another service provider. To do so, I want to request the number release via Mein O2 app but strange thing is happening. While applying for number release my Date of Birth is changing from the one which is already saved in the details. My DOB is 23.12 but while requesting the number release, it shows 22.12 on the validation page. Could you please tell me why this issue is existing and how to correct this?BR

Hello,I'm new to Germany and I don't speak German,I was scammed by the seller in the store when I bought 2 sim cards and signed the contract,The first thing was not mentioned to me that the contract is for two years and is not cancelableThe other thing he did not mention to me that the maximum speed is 15m/s for both sim cards .* if he mentioned these things to me, I would not have accepted to sign the contract *He also told me that I will only pay 40 euros for the two sim cards and I pay more than that.He also reminded me that I can cancel the contract at any time and now Iam surprise that I can't cancel it until after two years have passed or pay the full amount of the contract!!!!!!!!!Now I don't have any internet service in my areaits like 10kb !!!! Because there’s just 1 signal And many times phone calls not working ! There is simply no service for the money that i pay it every month !I have submitted 3 complaints to customer service and each response time is due to pressure in yo

Hi ! I accidentally clicked top up of 10Euros which I want to revert. Can you please cancel this top up ? The data pack which I bought last month shouldn’t be looped and I terminated immediately. Its due for SEPA debit in 3 days. Can you ensure that money won’t be debit for terminated pack.  What’s my current active tariff ?  How can I cancel SEPA direct debit and pay manually every month ? 

Hello,I have been an O2 customer since 2022, when I purchased an iPhone 13 Pro Max with a contract. Two years later, as my contract was about to end, I decided to upgrade my phone and extend my contract. I ordered an iPhone 15 Pro Max online, but the phone was lost with DHL and never delivered.Since then, I have been trying to order another iPhone from O2, but my order keeps getting rejected both online and in-store without any reason given. And I want to mention that I have always paid my bills regularly and on time.I would like to remain an O2 customer for the long term, but it feels like O2 is making it difficult for me to stay.I hope you can help me resolve this issue. 

öffentliche IPv4 Andresse  (public IPv4 address ) for  "o2 HomeSpot" Public IP freischalten, (Unlock public IP )Critical information: First you need to post here in the community or contact O2 customer service directly to set up your öffentliche IPv4 Andresse (public IPv4 address)There is a one-off payment for your public IPv4 address.Next you need to make a small change in your router settings.How to make the changed on the HomeSpot RouterChange the APN from “internet” to “netpublic”.You´ll find this option in the menu:First, you go to the "Connectivity" tab in the router settings.In the next tab, you then select "Mobile Settings".There you will find a point called "APN Settings". This is set to "Auto" by default. You now set this to "Manual”.The first line already says the name "internet”, you change it to the name "NETPUBLIC"You can theoretically leave the remaining fields such as username & password blank and leave IP type on "IPv4 & IPv6" and confirm at the end.If your rou

Hi! I have prepaid 02 sim, 9.99 plan/month. Does it include roaming to Italy?

Hi, next week i will travel to Luxembourg, Italy, and Prague, as well as several German cities. I already have a German number O2 SIM card that I’ve been using. However, whenever i travel outside of Berlin (Bremen and Prague), I can’t go online. How can I set my O2 card to be able to go online when I’m outside of Berlin.   Thank you so much!

Hallo,I have downloaded the bill from the website and once I open it asks for password to open the pdf document. I don't know what the password is?Thank you.edit o2 Gerrit 04.10.2024 moved to English O₂ Community: Mobile

So i ordered double accidentally. I ordered the iphone 16 pro max over the hotline and they told me i dont need to pay (subject to approval) and i will retain my sim but subject to extension of contract. The operator told me that they will contact me again if i need to pay something. The order went through. Then after a few days i received an email that i need to pay 180€ something for the phone and i will receive a new sim card. I paid it thinking it was my previous order. But i saw in mein o2 app that i got double orders. I called the hotline again and said they cant cancel it, i just dont have to accept the phone when it comes. They are sending the second one, and chose in DHL to refuse acceptance. My question is, will they refund me my money or just consider it a payment for my first order? Why do i have to pay the connection fee of 39.99 for my sim when im already a customer for almost 4 years? edit o2_Gerrit 04.10.2024 moved to English O₂ Community: Mobile

Hello, I have a O2 Sim Mobile XL Sim with 280 GB per month plan. I wanted to use it with a 5G router. Is it allowed to use a O2 mobile Sim with a 5G broadband router? Does O2 block or any restriction is there? Please let me know. Thanks in advance.  edit o2_Solveig 01.10.2024, 13:36 Uhr verschoben von o2 Mobilfunk → English o2 Community : Mobile 

Hello O2 team: I have a “M” tariff since 2021 and I would like to change to a Mobile S Boost 8 GB+My 24 months contract ended while ago and the plans that are now available are better and cheaper.I tried to purchase the tariff on the site but I should pay 39.99€. I’m not a new costumer and I don’t need a new sim card.I’m ok to extend my contract 24 months. But I’m not ok to pay the Anschlusspreis because I’m not a new costumer.There’s any way to change to that tariff without to pay the 39.99€. Thank you very much for your time.Juanedit o2_Gerrit 30.09.2024 moved to English O₂ Community: Mobile

Hello,I am planning the get the tariff, which i listed under the ‘’ under 29 years old’’ category, and i wanna choose the option without a Vertrag. But I have questions;1-Am I eligible to buy since I do not have an anmeldung yet and here with a erasmus visa?2-I tried to buy  a new sim card in person  with that specific tariff but they told me that it is just for online purchasing?https://www.o2online.de/assets/blobs/pdfs/1_po_o2-mobile-xl_1.0-download?menuType=RadioButtonsMenu&tileItemIndex=1I would really appreciate your help. It is a bit urgent.Kind Regards.Edit o2_Kathi 29.09.24 Title adapted for a better overview

Hi,I am using a apple watch . It had the e sim installed and was working fine until I went out of Europe and came back. Now , whenever I try to set up the data plan on apple watch it says, the apple watch plan is already active and whenever I try to order a replacement e sim, it ends with a error. And also it’s showing a one time cost of 39.99 Euros. Shouldn’t it this be free?. Can someone help me with my apple watch data plan activation issue. BestSunil (Moved to our english community, o2 Michi)

I just charged my account with 20 euros which disappeared, can u check please?

Hello O2 team!On September 21 I ordered an eSim via Internet.Since I have not received any reply for a few days, I thought I did something wrong, so this afternoon I went to the O2 store. I asked the assistant to check whether there is any Sim or eSim issued in my name, he could not find any on the system, so I got a physical Sim-card.When I got home, I found an envelop with eSim details in my mailbox, ironically. A question which I have now is this, please:Do I need to pay for the eSim separately now, so it’s 19.99 extra? Or is it included into my o2 Mobile M Flex Online contract now and it will be 19.99 per month no matter whether I use eSim or Sim?Looking forward to your reply. 

Since last month i am getting charged unnecessarily for O2 Muzik Paket, I have never signed up or did any confirmation but still I am getting charged in the of Value Added Service. I got charge 13 Euros last month and 9 Euros this month for no good reason, I demand refund or a proof of confirmation because I have never confirmed any such service. I clearly have a message from O2 saying they have CANCELLED by subscription but still i got charged 9 Euros this month. I need all my money back both 13 euros of last month and 9 euros of this month. This is totally wrong deduction. edit o2_Solveig 25.09.2024, 16:04 Uhr verschoben von o2 Mobilfunk → English Community: Mobile 

Hi ​​​​, please I am having same issue. how do I go about it?  Do we have your correct email address? Simply click to confirm. Dear o2 customer, data protection is important to us. Please confirm your e-mail address so that you can receive personal messages and confidential information.   edit o2_Tobias: title was changed

Hello, So this is one of the many issues i have with this precise shop in Trier. As a client the only way to reach them is physically by taking a day off and going to the shop yourself.I tried more than hundred times during this last year to reach them by call. Not once did they response to my calls. How does O2 control which shops provide the minimum service they are supposed to ? Is there a way to get an email contact of the store manager ? Why is it so easy for a store to hide from their client ?  Thank you for your answers.best, 

Hi. on the 21 August I extended my contract and ordered the Pixel 9 pro at the same time. My contract was extended but the ordered for the Pixel 9 pro still says pre order and is showing in the completed orders. Are these phone in stock yet or pre order?Edit o2_Kathi 12.09.24 Moved from the section o2 Mobilfunk to English o2 Community: Mobile

Hello O2, I have just moved to Germany and have gotten a German sim card for a year, is there anyway I can put my UK sim on hold for that one year as I do not want to by paying for two sim cards, just my German one? Thanks