English O₂ Community: Mobile

Hello community,I have signed three new contacts (or one contract with three numbers, whichever is correct to say) and so far I am in general satisfied, except two small “issues”.I have placed an order for a device and 3 esim profiles on 23.04.2024. The device has been received in 3 days w/o any issues, but esim profiles have not arrived. On 7.05.24 I called Hotline, and the hotline person person told me that esim profiles has been sent (I have also received email that it can be activated before). I have never received that, thanks to Deutsche Post probably. He has also reordered three esim profiles again, which I finally successfully received and activated. But, I still can see on the dashboard the original three esim profiles as delivered and ready to be activated. Shall I forget about them and they wil expire soon automatically or they must be cancelled explicitly somehow? Despite the fact that all numbers are on the same tarif plan, one of my

As from topic, I wanted to charge 20 euros and have been charged three times.Edit o2_Antje: Moved from Prepaid to English Community / 29.05.2024 / 13:49 Uhr

HiI am constantly being thrown out of the network. My devices lose internet connection but stay connected to the wifi.No matter if it’s a TV, a phone, a laptop or a tablet.It is specially annoying if I’m watching netflix or I am on a work videocall. I cannot worf from home due to this.What can I do?

Hello, i have problem with payment my faktur becouse i have there my old bank Account and i cant send money on this bank becouse is LT ( now i have deutsch bank and i can send my money only on german ban account) Can we change on my new bank account to dont have problem with this? Greets, Natalia NowakEdit: o2_Lea/15.07.2024/11:16/Moved from Mobilfunk Rechnung to the English community

Hi , I am facing a very slow network for both mobile sim cards (me and my wife mobiles sim cards) since more than 3 days , we are facing a very bad coverage , we can not use WhatsApp,  Facebook, Instagram, YouTube...etc even it's very hard to make a calls.Do anyone know how it's could be solved?!edited by Thomas3 : Question moved from “dig. Wohnzimmer” to English O₂Community-Mobile 14.07.24/14:18Edit: o2_Maren 21.08.2024/14:04 Uhr Titel angepasst.

hello, please help out. i signed a contract (24 months) in a o2 store and i found out it is important thing. i signed a unlimited max sim card with router to be used as home wifi. they told me its the best thing and totaly will work. and i came home and my signal is so low that i cant watch video on yt... what can i do? Edit o2_Sven 13.07.2024/13:10: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

I recharged my O2 prepaid no with O2 prepaid M -9.99Euro  today. But I need O2 prepaid S- 9.99euro plan. Can you please change my tariff to O2 prepaid S-9.99 euro.Hello I would like to change my prepaid card plan from M (9.99 euro) to S (9.99 euro). How should I do it? Thanks. Edit o2_Sven 11.07.2024/15:19: Moved thread from Austausch rund um die o2 Community to English o2 Community: Mobile

I need Conference Call Activation (Merge Calls) on my number .  Thank you

HelloI recently purchased the o2 Prepaid S plan which should give me 8 GB of internet but when I did the recharge i got only 3,5 Gb of internet.Why it's like that ?Edit o2_Cora 15.07.24: Post moved from → O₂ Prepaid

Hello, I have been contacted by O2 Sales team or Customer services they told your contract(Postpaid connection) is finished already and do you want to renew the contract. I told them no i don't want to renew the contract because i want to shift to Prepaid Connection. they were calling again and again and i told the same thing. And then the Customer services guy told me“ i will order the new SIM for you and you can renew this contract (Postpaid). Once you renew you can use your new Prepaid Sim and can cancel the Postpaid contract. And i will order the Sim automatically your old number (Postpaid) will be port to new Sim Card (Prepaid). and i said Ok if that’s possible we can do it. “They are really good once they are selling but they vanished after selling their SIM cards. I am customer of O2 for more than a decade now. I had to change the SIM card owner because of some reason to my friend and now she is also stuck with me.  Now i have two SIM cards

Dear Sir/Madam, I am currently under O2 Free M Boost Online and during my purchase, the salesperson gave me another sim card (O2 Free S Online). From this month bill payment invoice, I have to pay for both sim cards. But, since I’m not using the second sim card (O2 Free S online) in the following months of my contract. Do I still have to pay for them? and if I want to cancel the second sim card where do I need to go? Thank you for your time.

I have currently a multicard. One in my IPad and another one in my phone. I would like to have an unique IPV4 or at least to put me out of the NAT as in my IPad I have some tools that requires so. However, as I have two devices will I have two different IPV4?

I bought my new phone with o2 SIM this year and currently have two following contracts:Mobile Phone contract Internet contractThe thing is my data volume is finishing pretty fast and now i am out of data. So if i want to terminate my current internet data plan, would there be a problem with my phone contract? I mean i will get a new data plan as soon as i cancel the current one. The phone contract will be the same as now right? 

Dear O2 Customer Service,I am writing to express my concerns about my O2 Prepaid M Pack. It appears that I was charged for a phone call I made yesterday, even though it should have been covered by my prepaid plan. Additionally, I attempted to add funds to my account but encountered difficulties and was unable to complete the transaction.Could you please review this matter and help me ensure that I am not being charged incorrectly and resolve the top-up issue? Thank you for your prompt response to this matter. I look forward to hearing from you.Edit o2_Antje: Moved from Prepaid to English Community / 26.06.2024 

Goodmorning,I subscribed the +500 GB option today. However, my rechnungsmonat will end in 3 days and the 500 GB more are completely not used. Will I pay also the 29.99€ more also if I did not use them? Thanks a lot, I hope you can find a solution.Davide

Guten Tag, gestern habe ich den Vertrag mit 02 abgeschlossen, aber ich habe beschlossen, den Tarif auf einen neuen zu ändern, ohne den alten bereits bezahlt zu haben. Sagen Sie mir, wie viel sie mir berechnen sollenedit o2_Gerrit 03.07.2024 22:56 title changed to english and moved to English O₂ Community: Mobile

I would like to enable call conferencing for my phone numberedit o2_Gerrit 02.ß07.2024 moved to English O₂ Community: Mobile

Hello,First - my questions are in English as my German may lead to confusion. So, the extra effort made to resolve will be much appreciated.Till today I was on O2 prepaid S but I have now stopped the subscription. The current contract runs till 12th July.Question 1: Is it correct that after 12th July, I am on the basic plan of 9Ct/Min and there will be no money debited from my Guthaben?I do not have any intention to stop or switch from O2 but only to stop the service for 4 months since I will be outside EU and not needing the service. Once I return, I intend to continue with the same plan as I have had before.Question 2: There is slightly high amount of credit left in Guthaben and the current expiry date is shown as end of December. Even after i restart the subscription, I wont be using all the credit within the following 2 months. So what happens to the Guthaben that is not consumed by the expiry date but I am act

Hi, I already have SIM contract from another provider but i want to switch to 02 combo pack as I am already o2 Home Kabel-Internet customer. I still have 6 more months left before my SIM contract ends. I want to port the same phone number. I know that in Vodafone if i switch, they do offer free for the duration until old contract ends. Is there such service in O2 too or’? Thank you Ich habe bereits einen SIM-Vertrag bei einem anderen Anbieter, möchte aber zum 02 Combo Pack wechseln, da ich bereits o2 Home Kabel-Internet Kunde bin. Ich habe noch 6 Monate Zeit, bevor mein SIM-Vertrag ausläuft. Ich möchte die gleiche Rufnummer portieren. Ich weiß, dass Vodafone bei einem Wechsel eine kostenlose Portierung für die Dauer des alten Vertrags anbietet. Gibt es einen solchen Service auch bei O2 oder'? Ich danke IhnenÜbersetzt mit DeepL.com (kostenlose Version) o2_Giulia, 30.06.2024, 08:50: verschoben von O₂ Mobilfunk zu En

Hello, I want to transfer my mobile number to another provider. Could you please help me on this issue?Edit o2_Antje: Moved from Prepaid to English Community / 26.06.2024

dear service can i ask invoice for my previous item Samsung Tab s7plus due to repair. samsung will not repair without invoiceEdit o2_Antje: Moved from Tarife to English Community / 29.06.2024

I checked other posts where it says what to do but for me to take Partner card I have options in “Previous provider” and there is no “AldiTalk”,  “eplus” or anything similar so I am unable to finish my purchase ? Also this is my Partner number, so it will not match my First Name/Last Name ?   

Hey Guys I received a mail from O2 saying I have to pay 171€ I have a prepaid network and I didn’t receive any message saying your user mobile data is over and I don’t know I was not on roaming Edit o2_Antje: Moved from o2 Home to English Community 

Hello, I am writing to get some help with cancelling my o2 contract. I got a new o2 sim card on 13th March 2024. I have the O2 Mobile Unlimited Max Online plan. I was promised high speeds but I barely get a fraction of those speeds. I am an IT professional and I need stable internet. I already have another O2 sim card but I got the second one specifically for the internet. After use I realised it does not meet my needs. I tried to cancel the contract before but I did not get any response. How can terminate this contract?

I canceled by post and also online, I moved and I proved that I moved.I no longer have the SIM so I can't access the appI keep getting very high invoices, I need an email from you to clarify everything. I paid my bills, but more keep coming, I need to talk to someoneedit o2_Gerrit 03.07.2024 21:28 moved to English O₂ Community: Mobile