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Hi Folks. I hope you are doing well.

I am using O2, but I am really pissed off. I was about to get a contract-based plan but spent an hour finding my way in the app. Then I decided to leave o2, most probably. Why is there no English version of the app? Which is the most spoken language in the world. And Germany has the most expats in the EU.

I may not find the correct page to set up language or there is no. I do not know, but if you know, please let me know if there is an English version of the app or not?

I cannot take screenshots when I am using the app, I do not know why, but they blocked it, Most banks are blocking it, but why did you also block it?

 

Could you please let me know about the English version of the customer portal?

 

Thank you. 

Unfortunately, in 2024 o2 still doesn’t support multiple languages. I take screenshot if every page and translate it. Even now they show some kind warning when you take screenshot as well 😂

Hello @mc49 and @f.r.i.e.n.d.s,

I can understand that you would like an English version and this is indeed planned for the future. But at the moment there is only German, you are right.

For security reasons, screenshots are blocked, but you can allow this in the app. 

As an alternative, I can think of using my o2 in the browser and you can have the page translated there via your browser. This might be easier for you than in the app. What do you think of this as an interim solution?

Kind regards, Lea

1- how can we disable that feature? i cannot take any screenshots i always need to find a second phone to open the translator with the camera. Thats annoying. It is not a security solution. 

2- i am regretting now that i chose o2. 2024 even 15 years old startup founders are aiming to support at least their own language and English. But here nope. 

Edit: o2_Lea/23.09.2024/Vollzitat entfernt

Please avoid full quotes!

Screenshots can be activated in the app settings (Einstellungen). Or, as already suggested, use the web version.

Hello @mc49,

You can allow screenshots by clicking on your profile in the top right corner. Then go to “Sicherheit & Privatsphäre”.

As already mentioned, you can use my o2 in the browser so that you can have the page translated by your browser. 

Kind regards, 

Lea

Hello @mc49,

I have marked the answer as a solution. if you are not satisfied with it, let me know and I will take it out. I can well understand that you're not happy with a German-only version, but that's the way it is at the moment. But as I said, everything is being planned.

Kind regards, Lea

You guys are joking?
What about spanish?

English at least.

Dann aber auch unbedingt japanisch und chinesisch... 

You guys are joking? What about spanish?

​@oZof4nni Nice idea, I'll pitch that to my boss 😄

Okay, but joking aside, you can also translate our website into any language in the browser, so there is still an alternative to get round the language barrier.

Kind regards Matze 

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