I ordered an eSIM as a replacement for my current physical SIM card.
I was able to successfully scan the QR code for the eSIM.
And I followed instructions to activate the eSIM from the O2 Online portal.
But my eSIM is still showing as disconnected in the mobile phone.
At the same time, my physical SIM card has disconnected now.
So it looks like the activation request was partially completed i.e. the previous physical SIM card was deactivated, but the replacement eSIM has not been activated.
Could you please activate the eSIM.