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eSIM replacement for physical SIM is not working

I ordered an eSIM as a replacement for my current physical SIM card.

I was able to successfully scan the QR code for the eSIM.

And I followed instructions to activate the eSIM from the O2 Online portal.

But my eSIM is still showing as disconnected in the mobile phone.

At the same time, my physical SIM card has disconnected now.

So it looks like the activation request was partially completed i.e. the previous physical SIM card was deactivated, but the replacement eSIM has not been activated.

Could you please activate the eSIM.

6 Antworten

U
Rang

It looks like after a few hours the eSIM has automatically activated, so it is working now.

o2_Kathi

Hello @User140520192052 
Welcome back to our community 💙
Great, it seems to have taken a few hours for the activation to go through.
Is your eSIM now working properly?
Best regards

Kathi

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
U
Rang

Yes, it’s working fine now.

o2_Kathi

Thank you very much for your feedback @User140520192052 🤗

Feel free to contact us again here if you have any questions or if we can help.
Kind regards

Kathi 🌞

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
A
Rang

I ordered an eSIM as a replacement for my current physical SIM card as I move to iphone15

I takes 1 week for eSIM to arrive by post

I was able to successfully scan QR code for the eSIM.

And I followed instructions to activate the eSIM

But I get no internet, I try to troubleshoot by deleting eSIM and adding back again

 

But eSIM QR Code can only be used once

At the same time, my physical SIM card has disconnected now.

 

I dont want to loose another 1 week without any SIM card at all

Could you please activate the eSIM again ?

o2_Paul
Benutzerebene 7

Hey @a1b2c3d4e5,

thanks for joining our o2 Community 💙

that sounds unfortunate, but we can deal with that. You need to activate a new eSIM profile. You should be able to order a new eSIM profile in “Mein o2” or if that suits you better in our “Mein o2” App which you can download from the app store.

Let me know if this works for you.

Best regards,
Paul

News for you: https://hilfe.o2online.de/o2-news-3

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