How to track my ordered sim card?

Forum|Forum|1 year ago
November 24, 2024
6 Antworten
165 Aufrufe

ivt
Einsteiger:in

Hello all!

I ordered a new prepaid SIM card approximately a week ago. Three days later, I got an email that it was being delivered. I still have not received it. I have some doubts about delivery because the order form had only street and building number fields and I couldn’t specify my apartment. How can I clarify the situation?

Lösung von Bumer

The SIM card will be delivered to you next week. After receiving it, you still have to activate it.

Bumer
Forum|Forum|1 year ago
November 24, 2024

who did the email come from? Or is it about you being asked to carry out an identification check?

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ivt
Autor
Einsteiger:in
Forum|Forum|1 year ago
November 24, 2024

Hi boomer!

I ordered a SIM card to replace the lost one keeping the same number. So I wasn’t asked to identify myself. I only received the auto emails from no-reply@o2.de

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Bumer
Lösung
Forum|Forum|1 year ago
November 24, 2024

The SIM card will be delivered to you next week. After receiving it, you still have to activate it.

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ivt
Autor
Einsteiger:in
Forum|Forum|1 year ago
November 24, 2024

Is it possible to specify my flat number to make it easier to find my mailbox/apartment?

What is identification supposed to look like?

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Bumer
Forum|Forum|1 year ago
November 24, 2024

No, it's not possible. The letter will reach you soon. 😉
Identification is not necessary - it's just a replacement card and not a new prepaid contract.