Hello @rajim,

welcome to our o2 Community

I'm very sorry that you couldn't use the service abroad.

I was happy to check your contract for you. There is no roaming block for the SIM card, so everything looks fine from our side.

Just to make sure, data roaming was activated in the iPhone for your eSIM? https://support.apple.com/en-us/109037

Have you tried selecting a different mobile phone provider? This can be helpful if one provider is experiencing disruptions or no reception.

Best regards

Giulia

Hello Giulia,

Yes, data roaming was activated, and yes I tried selecting a different mobile phone provider.

Any other solution?

Thanks

your APN is *internet*? If necessary, reset the network settings in the iPhone.

Hi Bumer, I don’t know where this setting is. Can you calrify? Thansk :)

You can find the APN under Mobile communications, select the o2 SIM, scroll down mobile data network and reset settings.

Still not found… you’re sure this are instructions for iphone?

I found it and reset. Not sure anything changed, and I’m not abroad right now to check

Hello @rajim,

of course, it is a little difficult for us to find an error when you are back in Germany. But you are welcome to contact us at any time if you have these problems abroad again.

Many thanks to @Bumer for the tip about the APN.

Best regards

Giulia

Hello @rajim,

even if you haven't replied so far, I wanted to ask you about the current status!
If we can still support you or if questions arise - please contact us again here

Best regards
Daniela

Hello Daniela,

Still not working – I was quickly in South Cyprus two weeks ago and the roaming service wasn’t working, Anything you can do now? Or I should wait to be abroad again? 
 

Hello @rajim,

Do you only have no roaming in Italy or also in other EU countries?  
Have you tried manual network selection?  
Have you contacted support and asked if you are blocked abroad?

Kind regards, Maren

Hello Maren,

– Nope, also in other EU countries

– I tried manual network selection, all possible options

– as you can read above they already checked it, and there is no block

Thanks

Hello @rajim,

that is pretty annoying, that you do not have roamning even in EU countries with your phone number. If the settings in your handy are correct, and as there are no Multicards where one can happen to not get a network depending on a provider abroad, and your number is not blocked abroad, the best thing is that when you again are abroad and have no network even when you try manual network selection, to then contact us again for us to have our technical department check this issue.

Best Regards,

Gerrit

Thanks Gerrit, do you mean contact you here? Or is there a phone number to call (possibly in English)?

Best

Hello @rajim,

you can contact us here, qucker is via our English Hotline +49 (0) 89 66 66 300 81 or our Live Chat, where English is also possible 

Do you already have a schedule when you are going to be abroad again?

Best Regards,

Gerrit

Thanks for the information Gerrit,

I will be in the EU area again on 26 October..

Best

Hello @rajim,

alright, when you do not have Roaming in the EU country where you are travelling to from 26 October on, please contact us for us to report this to our technical department for the these colleagues to check and find a solution while you are abroad.

Best Regards,

Gerrit

Hello @rajim,

I would like to ask you whether you were or are abroad again and if so, how the Roaming worked or works?

Best Regards,

Gerrit

Hi Gerrit,

So this is the story. Initially the problem was in Italy, then in Cyprus the roaming worked perfectly. Now just arrived in London and it is NOT working anymore. I’m really confuse, because I haven’t changed any setting and had different outcomes. Any suggestion?

Thanks in advance,

Hi ​@rajim,
i can understand your confusion.I I'm sorry that we're only getting back to you now. As a rule, it should also work directly via the automatic network search. Have you already tried manual network selection with another provider?
Kind regards Bianca

Thanks Bianca, and yes, I did all the possible tests – got in touch with the customer care and now they will send me a physical SIM card, assuming the problem is the eSIM. Let’s see...

Good morning ​@rajim 
Thank you for your help and for trying everything. Have you received the plastic SIM card yet?

You probably haven't been able to test it yet, have you?
Best regards

Kathi

Not yet, will get in touch as soon as I manage to test it.

Thanks!

​@rajim Thank you very much. We look forward to any feedback here 
Kind regards

Kathi