Hello O2 team ,

I hope you’re doing well! 

I today signed a contract of a new SIM card with O2 without me understanding what I was doing .

The situation is the fellowing : I own an O2 SIM card that I bought three weeks ago with a phone plan and I wanted to transfer my old phone number to my new purchased one.

What happened is that the O2 costumer service guy made me sign new contact for another O2 SIM card without explaining it to me although I have explained that I already own a SIM card .

I want to immediate cancel the new contract and get back my refund ( 40 euros ) as soon as possible as the law allow me to withdraw the contract within 14 days.

I wanted to switch my old number to my new O2 one but I ended up having two separate SIM cards and SIM plan that I will never use .

So I clearly announce that I want to cancel the contract as soon as possible without any charges against me.

Thank you for your understanding and I’m looking forward for a fast reply please .
Edit o2_Bianca 31.01.24 08:18Uhr: Moved from o2 Prepaid to English o2 Community mobile