cancelling contract within 14 days

Hey ,

thank you for ur answer. I think I have been misleaded by the O2 worker in the shop in Munich. Basically my situation is the fellowing : 

I bought a SIM card with a phone plan from O2 and I wanted to keep my old number . The O2 guy told me that I have to call my previous number provider and let them know that I wanted the number to be released . As my old SIM card provider took longer to do so, I went again to O2 shop to let them know that the number is free. The o2 guy told me that I have to buy another SIM card for the transfer but he didn’t mention at all that this new SIM card will be billed monthly for two years ,if he mentioned that , I would have never agreed and I will be ok with keeping a new number. 
I now ended up with two SIM card monthly billed and I don’t need to keep both . As it was a miscommunication from the guy , I have signed the contract without knowing that I will be stuck with another contract and my budget will not allow that .

i understand that the cancellation of the contract within 14 days is just available for the online purchase but what will I do if I was mislead ? I need a solution and a way to definitely cancel the contact as soon as possible .

in Germany, we have the right to cancel any contract within 14 days so i have the right to do so . 
you should consider finding a solution for my case otherwise some other measure could be applied sadly becasuse as I said I don’t have the monthly budget to support two SIM card payment with mobile … 

You are misinformed about the 14 day statutory cancellation right. This only applies to distance selling, i.e. online, by phone or on the doorstep. Your only option is to speak to the shop and hope they will agree to voluntarily cancel the contract.

Nobody here can comment on the conversation you had in the shop. If you feel you were misled then the best thing to do would be to send a complaint about the shop to o2 outlining your position. If the 24 months is written in the contract you signed it will be difficult to prove you were misled though.

Hey @o2_Lea ,

I already went there couple of times to the shop but they were passively convincing me to keep it because they cannot cancel it and they said : the system doesn't allow them to cancel which I believe is not entirely correct!

One of their brilliant  suggested solution is to give the SIM card to someone which I will never do because it’s under my name and I will be responsible if something wrong happens! 

I also got in touch with O2 assistance on the phone and they confirmed that it’s my right to cancel the contract and advised me to write a letter to telefonica and tell them the situation.

I did that but I’m really scared if I don’t get  any feedback and the 14 days are already passing then I will be stuck with two SIM cards which is not really fair to me sadly.

FYI: the number transfer didn't even happen with the new SIM card which make me even more disappointing ! 

Sorry Lea if I sound angry or rude in my message but I’m just running out of time/solution and will have to pay for something that I will never use for two years and my right of cancelling it is just simply  vanishing !!! 

@ChaimaElb it is totally fine, i understand that you are worried. I'll write you a private message via our o2 support account because I need a few more details from you. Please check your inbox.

Thank you @o2_Lea for the great effort to solve the issue 😍

Hey @o2_Lea ,

since our last chat , you mentioned that you took my case internally for discussion and me on the meantime , I reached to other O2 store and they confirmed that no reclamation was done to cancel the contact and they also said that the Hauptbahnhof store is always having a lot of complain and misled but nothing was done regarding that .

for my current situation , any updates ? Because I will have to pay already in 5 days and I don’t want to so im thinking to escalate it with a lawyer but I want to see if there is any updates before I move to the next step .

thank you.

Hey @o2_Lea

thank you very much for the great support. I’m indefinitely grateful.

Hey @o2_Lea ,

thank you for the great news and thank you very much for the support . I highly appreciate that!

aaaj ok as soon as I receive any invoices, I will send it to you . I also payed 40 euros cash to the seller but I’m not sure if I have an invoice for it because he said that I should pay cash. Will that be refunded? I will check if I find a prove of it in the contract but I’m not sure about that .

Hey @ChaimaElb,

ill write to you right away with the o2 support account. Check in your inbox.