Mobile Data not working

Which option did you book?

I bought 6.5GB LTE Max, O2 Prepaid M

Reset the network settings in the iPhone.

I did Reset settings in Mobile Data Network

Mobile Data Network is looking like this, maybe i need to change something here?

your screenshot looks ok. But you are connected to a WiFi network, switch off WiFi on the iPhone and restart it.

I dont have internet if i switch off Wi-Fi

contact the chat and ask if there is a block?

o2 Prepaid-Chat

They said there is no block

strange, you have reset your settings, mobile data is switched on and there is no lock and it still doesn't work. But are you in Germany?

Yes, im in Germany, trying to get this Mobile Data to work for days now, but no luck.

is your pack really active?

how can i check that?

you can see in the customer portal. The pack runtime is displayed there.

Edit:o2_Lea/28.06.2024/20:15/Rufnummer zensiert

I bought the M packet - 14.99Euro, but that one shows up

you are on the basic tariff. book a smartphone pack, only then will it work. You may need to top up your credit beforehand.

but i bought the 6.5 GB internet pack 

Do i need to but Internet pack again?

I will buy new internet pack again, its simpler that way I believe. Thank you so much for solving my problem and replying quickly

Hello @DinelK,

Thank you for contacting us in the community. 😊
Has Bumer already been able to help you perfectly, or do you still have unanswered questions? 

Kind regards, Lea

My credit balance is 15 EUR. But unable to get the Internet. Speed of the Internet is very low. Restart the mobile and toggling to airplane mode. But no progress in the Internet speed 

After top up for 15 EUR. Do I need anything to do for getting proper Internet?

Hello @Ammuuu,

welcome to our o2 Community 😀

Did you also book a suitable internet package? If not, you can do this i.e. in the Mein o2 app or in our customer portal (Mein o2).

Please let us know if you have any further questions.

Best regards

Giulia

In https://www.o2online.de/mein-o2/ which option I want to select. Can you give a guidance for getting suitable Internet plans