English O₂ Community: Broadband & Landline

Hello, I have a question regarding cancellation of O2 connection. I have taken monthly contract meaning I can cancel my contract monthly. Now I have shifted to new home which already has the O2 connection. Now I want my old contract to be cancelled and change this house O2 contract to my name. Please could some one throw some light on this topic and do the needful.   Thank you,   Regards, Ravi..

Hello, I have my own Fritzbox 7520 and tomorrow the technician is coming. How do I know if my router works with O2? I’m trying to call O2 but it says my number isn’t recognized while I have a Dutch number and other communication ways aren’t working as well ;(. 

I would like to confirm that our account was cancelled when we sent the request back in May.  We left the country in June and are now in the United States.  WE sent in the termination form with the required documents but never received any confirmation and now are still receiving bills.  Please tell me what I need to do to confirm that our account was terminated. edit o2_Tobias: transferred from DSL to our English Community (DSL)

Hello. Coming back home After 1 week holidays, I found my internet connection not working. The internet button of the router was Red and blinking. I restarted and then reset the router several times. After reset, the button info on the router became red. Then going to o2.box website, the Page O2 homebox einrichtung appeared, as in the attached screenshot. Clicking on weiter, in the following Page, I was asked to insert a kennwort. I suppose I Need to create a new password After the reset. however After doing this, always following the rules for password creation, the last screenshot appeared (anmeldung nicht erfolgreich). I tried to use also the old WLAN password on the back of the router or Mein O2 website password. Whatever Is the choice, always the same error message appears. I did not have any possibility to insert the Voip-PiN, as the procedure failed at the kennwort entry. Anyone can suggest what to do? i Need urgently to fix the issue as I Need the WLAN for the home office.

Meine Deutsche ist nicht die Besten in der Welt, und ich hoffe ihr verstehen. So, ich muss in eine andere Stadt gehen. Ich und meinem Nachbahr die DLS freigeben.Ich mache die  Vertragsinhaberwechsel  aber meinem Nachbahr nicht die email empfangt. Better in EnglishSo, me and my flat mate we were sharing my connection. I´m trying to giving my contract to him, as I need to move. I did all the procedure, but he is still not receiving the email for handling the process. We did all the stuff on 13 oktober, and yet no mail is received. How to fix this issue?Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

I have signed up for DSL tariff since I came her 6 weeks ago , I was promised an appointment after 3 weeks which is already very long period for a student to stay without internet given that other internet providers promised me that it takes only 2 weeks but I naively went with o2 thinking they have a good service . 3 weeks has passed and on the day of activation no body came at all and I've waited from 8 am in the morning till 6 pm . I also got no messages on that day that the technician wont come in fact i got a confirmation SMS & email . On the following day I called to check what's wrong and the said the technician wrote a note in the end of the day that the appointment didn't just happen . the customer service agent then promised me that ill be getting an appointment after 10 days and then i was sent an email from o2 that the appointment is in fact will be in 15 days. The 15 days has passed and on the promised day the technician called on 11:30 to tell me that something is

Hello I want to switch from My Home M flex (WLAN) to My Home L flex (DSL). I also want to retain the TV M package.  What should I have to do, what steps to take first.Thanks in advance.

Hello :) Yesterday I received the router, today they sent me an email saying that on the 7th I have to install it. But last week they told me that on the 7th a technician would go to install it, does that mean they have changed their mind and the technician will no longer come? before day 7 I can't install it then right? even if it's on my own. Thank you.Alicia.  

Hi there. Recently I’ve applied for o2 home cable connection. Now I have some problems and I would like you to help me.You’ve sent me a package, including the wall connector and the cable. The problem is that such connector is not compatible with my data outlet, see pics below. How can I connect my equipment? Once registered, the o2 web site asked we for MAC address of my device. I mistakenly entered the MAC address of my wi-fi router instead of the modem address. how can i fix it?The technician's visit is scheduled for October 22nd, but I will be on a business trip until noon on October 25th. How can the technician visit time be

Hi I have ordered O2 my home internet service and the Router for internet connection. After my payment, I got an email confirmation with contract saying that I will receive another email for my O2 log in soon. However, I did not get that email. I only got a phone call in the other day. Unfortunately, I cannot speak German. I can only understand the lady on the phone asked me something about my order detail and home address. After that, around one month ago, I received a email and text saying that my order is currently in step one. Until now, there is no further progression. I do not receive any messages from O2, and I have not received my router. I want to ask how can I get my internet service as soon as possible  (Moved to our english community, o2 Michi)

Hello,I am planning to sign up for a new DSL Internet Connection. Couple of questions. I read in the German section that Telekom SpeedPort Routers are compatible with O2. (I can configure it manually not a problem). I am not going to use Telephone service anyways.I wanted to check if its compatible although it’s using the same DSL TAE connection. How long are the DSL Deployment time? Can appointment be scheduled for Deploying in advance? How long are wait times after Ordering what is the approx processing and appointment time? Thank you!  

Hi! I sent in by mail my letter for cancellation together with proof of Abmeldung, a month ago to o2. Can I please receive some confirmation that my contract is cancelled???Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hi, i have completely terminated my O2 DSL contract and returned the router as well. But why is the amount still being deducted? I have received another email regarding this months deduction. I have already asked once before but the issue is still not solved. Kindly help me here.Please o2 services, solve the issue and stop deducting my money and return the unnecessary deducted money. Thank youEdit o2_Larissa: moved to English o2 Community: Broadband / DSL

I have an appointment for a new connection on 21.10, unfortunately the system automatically added a German prefix to my Italian phone number. The resulting number is incorrect and the technician would not be able to contact me. How can I change the contact number? I tried on the meinO2 web area, but I can’t find a way to do that… Thank you

My phone number in my O2 isn’t correct. I have a Dutch phone number but the system has put the German prefix in front of my number so now it is incorrect. How can I fix this so the technician can call me? I don’t see any option to change it by myself online. 

Hi, I am moving abroad next month and I am trying to avoid as much of the circular bureaucracy that seems to be baked into cancelling contracts here. I have put in my cancellation notice for my DSL and phones, and called the phone line indicated by the website after putting in the online kündigung notice. The person I spoke to wouldn’t accept my verbal confirmation to end my contracts and that I have to send my abmeldung for the termination, but I can’t submit that until right before I leave. Is there anyway to confirm that, yes I do want to end my contract early and avoid a portion the three months of charges for a service that I am not using? I’d like to put in my notice now and preferably pay only two months, since I am trying to give as much notice as possible. I have contract letters and a rental agreement in the US, but the abmeldung is the only thing we are missing from what I can tell form other posts on this forum to cancel for moves abroad. Why must the paperwork be so cir

Hi, I just subscribed to O2 myHome M - LTE/5G package and I was wondering how the payment for the bill can be made. I was wondering if SEPA Direct Debit is automatically activated once I input my IBAN for my bank account. And when does the monthly bill usually come?  I tried registering to Mein O2 app but it requires a mobile phone number with a SMS code activation. Do i need to put the sim card into my phone to go through the registration? Thank you.

Hi. I just contracted with O2 on saturday last week - but would like to rescind/terminate agreement. Im sure it is possible due to the short lapse between contracting and termination, but I do not know how. The app isnt working for me. thanks,

Dear O2 Team, I have used the O2 DSL for more than six years. Thanks for your service.I wrote a letter on May to terminate my contract. Becasue I left Germany on mid-September.  I’ve sent the router to O2 and O2 has comfirmed that router had been recieved.  However, I just recieved an invoice of October.  Please check what went wrong with the contract termination?  I want to check what happend but I cannot even click the “Kündigung vormerken” button in the online portal anymore. Hope you can solve this isssue soon.Thanks. Best regards,BoEdit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello, I started a new contract on Sept 1st for faster DSL and you did not cancel the old contract and now I am being billed for both. Also the bill for the new contract is incorrect. It should be €49,99 not €178,95!!i tried called your contract department and they don’t speak English and they each put me on hold for long periods and never help. This is unacceptable business practices! I want my issues resolved!Edit o2_Larissa: moved to English o2 Community: Broadband / DSL  

Hi, I'm Alicia Gómez Cuevas and my internet is not working. Today they came to install it but it won't. Just when I was going to call they sent me a message saying that they will come tomorrow between 8:00 a.m. and 5:00 p.m. I don't understand why they sent it to me if they still couldn't know that the internet was not going. Because as far as I know they can install it in one day, it seems very strange to me that they need two.But the thing is, I need to know the exact time (not “between 8:00 a.m. and 5:00 p.m.”)  because my boyfriend (who is the one who lives in germany) and he can't be home all day without going to work. Is there an email to contact them?I don't know why but it gave me the feeling that the internet was not going to go today and I was not wrong. I am afraid that the internet will always go bad and that I will have to go to another company…Edit o2_Larissa: moved to Engl

Hello community,I have done the widerruf for my Home M DSL internet connection and I have got a confirmation that they accepted that, however does anyone know when will the line be released? Because I would like to have internet with another internet provider as soon as possible. Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello, I have 2 products (mobile and home internet) that are linked to the same account. Can I pay them using different bank accounts?

Hello. I am new here. I just set up o2 home. I used the o2 my service app and it worked quite well.My only issue that I logged onto the wifi with two devices, but the next ones say it is a bad password. I have tried everything I can think of but the other ones won’t log on.Any suggestions greatly appreciated!

hi all. why my montly payment geting Up? In the begining i pay 25 Euro … six monts later - 30.98 euro ?!  What is the reason!?  My plan is DSL my HOME L edit o2_Manga: verschoben zu Englisch DSL