I have signed a contract with O2 on 2019.09.30, I received my box 6441 on 10.10 and my DSL is activated from 2019.10.19.
But I can’t connect to the nework, never! The DSL light on the route is flashing slowly. The techniker come again on 10.25 and checked the device. He said the line and signal is fine, maybe the route is defekt. So I went to the shop on 10.25 and asked for a new route.
My question is where is my new route now? I don’t have any order number or tracking information. And what should I do if the new route doesn’t work again
Edit by o2_Tatjana: moved thread to an other category