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I have signed a contract with O2 on 2019.09.30, I received my box 6441 on 10.10 and my DSL is activated from 2019.10.19.

But I can’t connect to the nework, never! The DSL light on the route is flashing slowly. The techniker come again on 10.25 and checked the device. He said the line and signal is fine, maybe the route is defekt. So I went  to the shop on 10.25 and asked for a new route.

My question is where is my new route now? I don’t have any order number or tracking information. And what should I do if the new route doesn’t work again

 

Edit by o2_Tatjana: moved thread to an other category

Original cable is connected?

The Homebox ist? connected directly to the TAE socket?

if yes:
Please call

Service-Rufnummer

Störungsannahme 

O2 DSL Telefon 
0800 52 51 37 8 Kostenfrei

Service-Rufnummer

Störungsannahme 

O2 DSL Telefon 
0800 52 51 37 8 Kostenfrei
Rufe diese kostenfreie Service-Rufnummer bitte möglichst von deinem Mobiltelefon aus an, da zur Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden.

Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden.


Original cable is connected?

The Homebox ist? connected directly to the TAE socket?

if yes:
Please call

Service-Rufnummer

Störungsannahme 

O2 DSL Telefon 
0800 52 51 37 8 Kostenfrei

Service-Rufnummer

Störungsannahme 

O2 DSL Telefon 
0800 52 51 37 8 Kostenfrei
Rufe diese kostenfreie Service-Rufnummer bitte möglichst von deinem Mobiltelefon aus an, da zur Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden.

Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden.

I have called this number and they send me a techniker. The techniker came and tested everything and said the cable, the signal, cable’s connection and everything else is fine except for the route.  The techniker guess it is the route’s problem. 


Call them again and tell it the support…

Only this number can send you a new router.


Hi @leung 

and thanks to @schluej. My colleagues sent an email to German Telekom to ask for further instructions. By now we will have to wait for their reply. If the line is okay we will swap the router. My colleagues will get in touch with you.

 

Greetings


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