Hello,
I am not having internet for 10 days now, is it possible to check remotely if there is a problem with the line, or do I need to really have a technician come and check the line?
I tried calling the hotline but my German is still too limited to navigate the menu.
I have a DSL contract and a 6431 modem. I tried a factory reset, but still the DSL light keeps blinking, and on the PC configuration it doesn't go over the first step (Status der Aktivierung, no).
Thanks
From 10 am up to 3pm you have a chance to get an english speaken operator. Please ask for such a operator.
Hello
I transfered this posting into our english community.
Was
If you do not speak german that well maybe a friend of yours who does may help you with this call?
Regards,
Lars
Hi,
First, thanks for moving the topic to english community. I was browsing this topic and thought I had posted here, but likely messed up the tags (not used to do this from the phone).
Then I will do as Joe Doe recommended. I could not do it as I was busy at work, but will try to call before 3 PM if I get help in English.
Just one more thing, can you please provide the link for an internet contract cancellation form? I am on the 3rd year of a 2 year contract, and want to make sure I cancel it this time.
You can close /mark the topic as solved, then.
Thank you both for your help.
Hi
I assume you were already able to open a ticket for the DSL connection? I am sure it will be up and running soon then :-)
To mark your contract for cancelation please login in “Mein o2”. Then select “Tarif & Optionen” on the left hand side. After doing so, chose the tab “Vertrag verwalten” on the righzt side.
Scrolling down you will find “Kündigung vormerken”. Click this and you will be led to a page were you will find a phone number to confirm the cancelation.
Of course you can also send a letter to us, you will find the address to send it to on every invoice above your address.
Regards,
Lars
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