Hello o2,
i ordered new DSL internet for my flat yesterday and got a call from customer service for confirming today however the lady on a phone only spoke and could not carry my conversation for confirming my order status. could you help me to get the confirmation and schedule for a visit soon(for the router installing)? would be great to talk to someone in english since i am new in germany and speak no german yet. Let me know as soon as possible.
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Hi
we fixed the appointment on November 12th 2019. You will receive the welcome letter with all information needed by the beginning of next month.
If you need further information pls do not hesitate to contact us.
Greetings
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