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Hi O2, I would like to cancel my contract because I’m leaving Germany. I have tried online, I was asked to find the “four-digit personal customer ID” then make a phone call for confirmation. However, I can not find this customer ID on any of the contract document. Could you please help to cancel the contract directly? Thank you.

Edit by o2_Tatjana: moved thread to an other category

You don’t need the PKK to cancel your contract. Just write a letter with with the necessary information and sign it. 

 

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

 

If you did not choose a “Flex” contract, please read:

https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

You don’t need the PKK to cancel your contract. Just write a letter with with the necessary information and sign it. 

 

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

 

If you did not choose a “Flex” contract, please read:

https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

Thanks a lot! May I know what information I should provide in this letter?

See the form if you don’t know that to write.

https://www.o2online.de/service/vertrag-tarif/kuendigung/

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