If you plan to leave Germany for good here is the process.
You can use our cancellation form online.
Just fill in your data and choose “außerordentliche Kündigung” Please explain shortly why you wish to cancel the contract and attach the desired documents mentioned below in this text.
You can also send a letter to:
Telefónica Germany GmbH & Co. OHG,
Kundenbetreuung
90345 Nürnberg
There is no special form for DSL termination. You may send a letter written in your own words.
To work the termination you have to provide the following documents:
- a deregistration certificate of your present place of residence in Germany
- a notification of your new foreign domicile
- order if you are member of the military
- alternatively a confirmation of your employer or landlord
- your approval to deduct one basic charge in advance
If you have a contract without any period we will cancel without the remaining fee.
Usually you get your confirmation within three weeks notice. Please also check your spam folder if the letter is sent by email.
Be aware of the router. It has to be returned as soon as the contract is finished. Click: here to get a return label free of charge.
Take good care of the return slip! Please keep it for at least one year to be able to present it in case the router gets lost.
If you already closed your bank account for the final direct debit we kindly ask to transfer the outstanding amount by using bank information below:
Telefónica Germany GmbH & Co. OHG
Reference : customer number
IBAN: DE16700202700005713153
BIC: HYVEDEMMXXX
If everything is finished have a nice trip back home 🙂
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If you have further question or any comment about this topic and process you can visit our English o2 community and write a question!
Last Update: 03/2025 by o2_Manga
