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Hello, 

I have an o2 contract for 1 year now (sim and DSL). Unfortunately i am moving to Canada in January next year. I would like to cancel both contracts. I tried to do so in an o2 shop but unfortunately it was not much of a help. I would like to know how to proceed with the cancellation. Thanking you in advance.

 

Tavish 

@tavish29 here are some information an English for you.
https://hilfe.o2online.de/english-o2-community-43/faq-section-and-overview-of-our-services-79700

DSL contract. Remember to send back the dsl over the o2 dsl hardware Retouren portal. Link in cancel dsl tariff going abroad in the faq.

mobile contact: did you have mobile contact with mobile or sim only?


Hello Joe, 

Thank you for your prompt reply, i already did “notice cancellation” online and called on the provided number. The person told me that he would cancel it but my contract is still listed on meino2. Should i still send an official letter? And regarding the sim, its a sim contract only. 

 

Best Regards, 

Tavish Ramasawmy


Hey @tavish29

welcome to the o2 community. 

When did you cancel our contract and to witch date? 

Kind regards Tatjana

 


Hey @tavish29

 if you have any further questions, please do not hesitate to contact us here in our English community. :blush:

Kind regards, Tatjana


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