Lösung

Help with Canceling my contract

Forum|Forum|6 years ago
October 21, 2019
3 Antworten
474 Aufrufe

Pablo Barros
Besucher:in

Hi there,

I am moving to Italy and I need to cancel my contract. I have a home flex M DSL contract, and was told I need 4 weeks of notice.

I used the online system to cancel my contract, but it asked me to call the O2 central. I called, and unfortunetely I could not find anyone speaking english. The system told me I have 10 days to cancel my contract, and one week has passed.

My question is if anyone from O2 can help me on canceling my contract.

Thanks,

Pablo

Edit by o2_Tatjana: moved thread to an other category

Lösung von blablup

In accordance with the terms and conditions, termination is agreed in writing.
As an additional offer, it is possible to alternatively mark the notice in "Mein o2" and confirm by a telephone call. If you are not able to speak German, it is advisable to use the termination in writing instead, i.e. write a letter or send a fax and don’t forget to sign it.

The notice period for "Flex" contracts is 4 weeks to the end of a month.

B

+20

blablup
Legende
Lösung
Forum|Forum|6 years ago
October 21, 2019

In accordance with the terms and conditions, termination is agreed in writing.
As an additional offer, it is possible to alternatively mark the notice in "Mein o2" and confirm by a telephone call. If you are not able to speak German, it is advisable to use the termination in writing instead, i.e. write a letter or send a fax and don’t forget to sign it.

The notice period for "Flex" contracts is 4 weeks to the end of a month.