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Hi there,

 

I am moving to Italy and I need to cancel my contract. I have a home flex M DSL contract, and was told I need 4 weeks of notice.

I used the online system to cancel my contract, but it asked me to call the O2 central. I called, and unfortunetely I could not find anyone speaking english. The system told me I have 10 days to cancel my contract, and one week has passed.

My question is if anyone from O2 can help me on canceling my contract.

 

Thanks,


Pablo

Edit by o2_Tatjana: moved thread to an other category

In accordance with the terms and conditions, termination is agreed in writing.
As an additional offer, it is possible to alternatively mark the notice in "Mein o2" and confirm by a telephone call. If you are not able to speak German, it is advisable to use the termination in writing instead, i.e. write a letter or send a fax and don’t forget to sign it.

The notice period for "Flex" contracts is 4 weeks to the end of a month.

 

See also:

https://www.o2online.de/service/vertrag-tarif/kuendigung/

Hi@Pablo Barros,

 

was the message of@blablup already helpful to you?

 

If you cannot find anyone who speaks English to confirm your cancellation by telephone, please write a cancellation letter to the following address:

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg 

 

Thanks a lot. 

 

Loving greetings,

Tobias

 

 

Hey @Pablo Barros, 

let us know if there are any other questions. :blush:

Have a nice day and a nice weekend, 

Tatjana

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