Warum O2
Warenkorb
Service
Gelöst

private number

  • 12 October 2019
  • 9 Antworten
  • 1061 Aufrufe

Hello,

Wenever I call someone with my new O2 mobile number the recipient cannot see my number. On their phone it appears as Private number or anonymous. I have not chosen any ID hiding features. Can anyone please help me with the situation?
icon

Lösung von Joe Doe 12 October 2019, 21:59

Zur Antwort springen

9 Antworten

Benutzerebene 7
Abzeichen +3
@Asif23 what answer you get if you deal *#31#

Benutzerebene 7
Abzeichen +3
@Asif23 what mobile you use? Are your settings at your phone really correct for call id?
I am using pixel 3a. I think the settings are ok, because I tested with other son, and no problem there
Benutzerebene 7
Abzeichen +3
@Asif23 Can you check again the settings and change to show number, if you not already done it.
It worked. Thank you 😊

Hello

I have the same problem, but when calling from my normal home line (DSL). When I make a call the receiver doesn't see my number, it appears as private. This is happening since I changed to 02 a couple of weeks ago. Has anybody have this problem and any hints how to solve it? 

Thanks

Pepe

Benutzerebene 7
Abzeichen +3

@Jose3 you must activate Calling Line Identification for your DSL line. You can made over hotline (Chat or Phone) or an o2 Moderator.

Thank you very much, Joe. I chatted with the service and they just fixed it, thanks a lot for the hint.

Pepe

Deine Antwort