English O₂ Community: Broadband & Landline

HelloI need help with  my o2 homebox..I started using o2 from January. The first box I received didn't have internet connection even after two technicians came, so I complained about it  and I was told I will get another router which  I got,.so the new router  came and the internet started working but it sometimes disconnect and connect.even when it disconnect for a whole day I didn't  care as long as it comes back on..but for the past one week now it disconnected and it hasn't connect back..it's just blinking red and blue on internet  and the wlan light has a stable  blue  but the dsl has no light.i have done all I could  do by using the o2 my service app but no results. ThanksEdit by o2_Katja: Moved to our english community

Hi everyone,I currently have an active internet connection in my apartment, but it’s only available in one room. I’d like to move my modem to another room and have the internet connection set up there.Does anyone know how I can get a technician to help with this? Is it something my provider would typically handle, or should I look for an external service?Thanks in advance for any advice!Best regards,Mohammad

Hello o2,I could not collect the router from the DHL pack station within 9 days due to my unavailability. When i tried on 10th day, the pack station could not be opened. My new O2 DSL contract is cancelled. Hence, I wanted to be sure that the Router has been delivered back to the sender. Thanks,Ravi.Edit o2_Antje: Moved from o2 Home to English Community / 30.09.2024 / 21:07 Uhr

Hello, I bought O2 home internet, and I already have a modem that was previously connected to Vodafone internet. Now, I want to use the modem for O2 cable internet. Could you please guide me? o2_Giulia, 02.10.2024, 14:27: verschoben von DSL, Kabel & Glasfaser zu English O₂ Community: Broadband & Landline

Dear O2 community,I am switching internet provider (to O2) and have received the activation date from O2 and a confirmation from my previous provider. We’ve had a technician at home looking at the setup, everything is ready to go.But we’ve received an e-mail stating the following:bei der Bestellung Ihres o2 DSL-Anschlusses kommt es aktuell zu einer Verzögerung in der Auftragsbearbeitung.Damit wir den Anschluss für Sie einrichten können, mieten wir eine Telefon-Anschlussleitung von Ihrem lokalen Netzbetreiber. Dabei kann es zurzeit zu längeren Bearbeitungszeiten kommen, so dass wir leider noch keinen Freischalttermin für Ihren Anschluss erhalten haben.Sobald uns der Termin vorliegt, werden wir Sie sofort informieren. Bis dahin bitten wir Sie noch um etwas Geduld. What does this mean? Will we potentially be left with no internet at all? There’s less than 2 weeks left before the switch is supposed to happen.

Hello,I moved out of Germany on 1st September 2024 and I sent all the necessary documents asked to terminate my contract by post due to extraordinary reasons. (The deregistration certificate and the notification of new foreign domicile) It has been 26 days and I still haven’t received any updates from O2 even though I provided every possible contact info. I was charged for this month by O2 and I still keep receiving ad emails from O2 but not related to my termination request Could you please check my situation? 

Hello, i want to take over my internet contract to other person.4weeks before we tried the process.The person who wants to have the contract filled the form and waited but he didn’t received nothing from O2.So around 1week before we did same process but this time he can not click the ‘Anfrage stellen’ at the end.I called the customer center many times but they can not fix this problem.I also wrote an email to O2 but no reply until now.How can i take over my internet contract to other person?Can i do that with email? not with the website?  Hallo, ich möchte meinen Internetvertrag an eine andere Person weitergeben.4Wochen vorher haben wir den Prozess versucht.Die Person, die den Vertrag haben möchte, hat das Formular ausgefüllt und gewartet, aber er hat nichts von O2 erhalten.Also haben wir vor ca. 1 Woche den gleichen Vorgang gemacht, aber dieses Mal konnte er die 'Anfrage stellen' am End

Hello,I have already terminated my "O2 my Home M" contract and I would like to know if I have to return the HomeSpot 5G router as soon as the contract ends or if I now own the device.I pay for it in installments as a My Handy device.

Hello,I made a contract (O2 Home M 100) on 25/09/2024.My customer number is: XXXXXXMy contract number is: XXXXXXOn 26.09. I had a phone call with O2 customer service in which I asked to cancel my contract. The employee said that he had cancelled my contract and that I would receive the cancellation within 1-2 days.It has now been 4 days and I have not yet received the cancellation confirmation. Is there anyway to receive this confirmation for termination, so that I dont have to stress about it?I look forward to your reply and support. o2_Giulia, 30.09.2024, 15:11: persönliche Daten verborgen, verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline

O2 service availability in new apartmentEdit o2_Bianca 23.09.2024 12:17Uhr: Moved from DSL, Kabel&Glasfaser to English o2 Community Broadband&Landline.

Hello everyone,since one year i have problems with my Fritz!Box 6660 Cable, while he constantly disconnecting my Internet connection. Was in my house one time a worker, but he didn’t found anything suspicious - for him everything was in norm.No more help from O2 service.Since then i use WLAN adapter on my PC - what a bad joke, that i must use 100M, but i pay for 1000M… Nevermind.After few day also my WLAN is now constantly disconnected. I think that must be something wrong with Fritz!Box, beacuse same problem i have on my PC, laptop.Any idea what’s going on?

Hello, I started using Homespot since this month but the internet spped has been very slow (on average 2-4 Mb download speed and 0,5-2 Mb upload speed). The signal also seems to be weak all the time. I have tried everywhere to put the router but it didn’t help at all. With this speed I can’t work at all from home. What can I do to improve the internet performance? My address: Oppelner Str., 10997, Berlin 

Hello, I want to terminate my contract, how I can do it? regards

I am also experiencing an unfortunate situation. I have provided them with all the necessary information regarding the new connection, and they have dispatched the router. However, I was not present at home to receive it, and unfortunately, today is the activation date for my connection, but I still do not have the router. o2_Giulia, 11.09.2024, 12:00: abgetrennt vonund in eigenen Beitrag verschoben

HiI have a DSL internet connection at home from o2 with 100Mbps speed but the wifi speeds are very low due to old router. Since it is a 24 month contract. Is there a possibility for me to swicth to a new contract with Cable technology and higher speed. o2_Giulia, 08.09.2024, 09:50: verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline

Dear O2,Initially, I wanted to have Homespot at my home for internet, but I do not have coverage in my area. However, I am using my friend's O2 Homespot (I believe she bought it in Berlin). Since I do not want any cable internet, I am looking for portable options like a data SIM (that can be used in a Wi-Fi router) for my home use. Please help me.Many thanks,Manisha

Hello,I have a DSL Internet contract and the payment is made by SEPA direct transfer. Last month, the amount of money (EUR 34.99) was debited on 28.08.2024. But on the same day, the amount was transferred back to my account. Now the amount is due on my account (listed as “outstanding”). My bank account is healthy and I have not changed any personal details. What action should I take? Thank you very much. 

Hi Everyone,I’ve been having extreme high latency with my internet at home, it started a week ago and every time I call o2 hotline they tell me the same thing:wait for 30 mins restart your router it is with our technical team it will be fixed in 48 hours and I'm stuck with this loop.I even applied for a cancellation due to technical reasons but still no answer.my issue is that my ping is +900ms and download speed does not even go above 4mbps and upload of 0.5mpbs, that while connecting only one client via cable CAT6 and I’ve tested it with one mobile and still the same, and i have done a factory reset as well, and please dont ask if i restarted my router ! :)and yeah i work from home so you can imagine the frustration. what can i do and how can i escalate it ?ticket xEdit o2_Kathi 21.07.24 Ticket number hidden

Hi, I ordered Kabel internet (O2 Home XL 500) and i’ve bought router fritzbox from O2. I plugged all cables as it was written and went through activation process (activation day 30.08.24). However, Internet is not working, despite router is active and wifi connection is possible, there is no internet. Now on MyO2 it’s written that my <Vertrag ist aktiv>, but I sill don’t have internet. Could you help me bitte? Edit o2_Kathi 02.09.24 Title adapted for a better overview

I have been trying to change the contract owner to my former flatmate ’s name for about a month now.  I am unable to change it via My O2 account:  I go to the link  www.o2.de/mein-tarif/vertragshalterwechsel  and enter the email address that I want the contract to be changed to. I get “Unfortunately your request could not be processed. Please try again in a few minutes .” I have been trying this via the my O2 account since July 12th. But until today, this is what I get when I try to change the contract owner. I have tried to do it from different computers and different browsers. Following this, I called customer service and they said I can fill out a pdf form instead. I filled it out, and both parties involved signed it and I emailed the form to 

Hello I have a big problem with my internet, I have a O2 homespot Lte router and it have been a 2 weeks now since the internet doesn’t work at all only 1 hour a day and it is so bad connexion, I went to the O2 shop from where I got my contract internet and they didn’t do anything to help, I’m really disappointed since I’m paying for something I don’t have, it is a waste of time and money, I want to cancel my contract and I will never use O2 again 

Hi all, I currently have Home XXL cable contact and 2 years are coming to an end. I do understand that the contract does not expire and simply rolls further with 1 month cancellation notice, however I am unsure about the pricing - currently the sum for the Internet and router is 84,99 but there are bonuses applied: 40 EUR Technologierabatt and 10 EUR Kombi-Vorteil which bring the price to 34,99 EUR/month. I just want to confirm that once the 2 years period expires, then I would be paying the same - but there are no dates next to the rabatts on the contract, neither in the app. Could someone please confirm that I will keep the ‘’old’’ pricing and no bonuses will disappear due to 2 years passing?

I am a new customer of O2, took Cable internet plan on 29th of April and it was mentioned my internet will be activated on 20th May which was later postponed to 24th May. On the day of activation it was written that internet will be activated by 12 afternoon but not activated. Made so many calls and next day the activation was made. Still internet was not working next day made so so many calls final after 3 days i got an appointment with the technician who was from 3rd party which o2 sent to my place he looked around and said my cable may be broken need to install a new one. And he checked again near the internet hub and said i already see a cable coming need attach additional wire to connect into main hub for which i need to to talk to landlord took details from me and said i will be back in 2 days nd your internet should be working. I am making calls after 2 days are over every day and it was told to me that i need to wait wait wait and wait.… 

Solicitei a instalação do DSL no meu apartamento em 04/06, a instalação estava prevista para 25/06.Hoje dia 16/06 recebi um email informando que minha internet só será instalada no dia 28/09.Eu trabalho em casa, é ridículo ter um serviço tão ruim assim, eu preciso da internet o mais rápido possível, é ridículo que esse tipo de serviço esteja sendo oferecido assim.Recebi um " Número do pedido " no meu e-mail que não funciona quando tento seguir na página de serviço. edit o2_Solveig: verschoben in English : Broadband/DSL Edit o2_Kathi 30.08.24 Title adapted for a better overview

I just received my router and connected it already. Can I have my internet connection sooner?