English O₂ Community: Broadband & Landline

Hello all, I got my o2 tariff moved to my new home receiving the new Homebox 3 6642 router two months earlier. Finally a guy from Telekom came in 6th of January, connecting me to the internet. Though had few random outages lasting 5-10 minutes, I had proper internet connection about 2 days. Well, it gone for good four days ago. I reached o2 team, we tried to hard-reset the router by plugging out everything and pushing the tiny button; they also tried to fix it remotely for a few days, but couldn’t do it, and then told me that they will send a Telekom guy again. The telekom guy came in today, fixed the connection by attaching a device to the telekom socket on the wall. It was all good for an hour, then it gone for a minute, then for a five minutes and then gone completely again. I contacted o2 team again and cited them the situation. They told me that they cannot send a Telekom tekniker again their own but have to create a ticket, and first to try to fix it themselves.Sooo, I now do hav

I moved to a new flat and submitted a request to O2. They confirmed activation date 26.01.24. In my O2 order, it also said that I had to enter in my MAC address because I owned my own router . However, that is incorrect. I am renting Fritz!Box 6660 which is deducted from my invoice every month. It was also mailed to me from O2 when I signed up at an O2 store in March 2022. I entered my MAC address anyway because I didn‘t want the internet to stop working. Unfortunately, that did not work because my internet is not connected.As per O2‘s request, I connected the cable and the box the night before 25.01.24. It was working perfectly . The next day, activation day, no internet.I called the English hotline and he asked technical services. They said everything is fine, and they are just waiting for Vodaphone to give the ok. He said it should work and if not, contact them again.  Today, 27.01.24, it still does not work. I know the cable line works because it worked the day before activation. I

I've been using o2 for a while now and can't log into the app. Every time I get the error “A general error has occurred. Please try again later. ". What can you do about it? Kind regardsEdit 05.12.2023 10:011 o2_Katja: verschoben aus Mein o2

Hi, I tried to check my internet contract online on o2 website but I am having problem. I created this account for interest, and later got internet contract from o2 and received already some documents such as rufnummber “XXXXX/         XXXXX” and username as password for router configurations via post.When I tried to check my contract information via o2 website after logging in and clicking Mein O2, nothing happens but I get to forum home page (hilfe.o2online.de) and it doesn’t show me that I am logged in. After this I tried to log in in Mein o2 app, but I keep getting general error and try agin later. I am do not speak german, so finding solution has been hard for me so I am looking for help on forum. Best regards,SongwenEdit o2_Cora 09.01.24: Moved from Mein O₂, O₂ Online & E-Mail

Hello there, I have been testing NordVPN with my cellular and my computer, but I would like to set it up on the router so that it can protect all devices connected to my wi-fi. Is NordVPN compatible with O2 Homebox 6742? If so, how do I configure the VPN in the router? Thanks!!!

Hello. I try connect to the home internet. Registration of the router and its activation were successful Successfully connect to WiFi When connected to wi-fi, I see a page asking for activation https://anschlussinfo.de/  What does it mean? Please, help me connect to the Internet.

I am an exchange student in Germany and when signing up for my 24 month phone contract in March, I was told I would be able to submit an extraordinary cancellation request prior to my move back to the United States. It was recommended that I submit this request 3 months before I move back to avoid any additional fees; however, I understand I need to submit a deregistration certificate of my present place of residence in Germany along with my request. I will not be able to obtain this certificate until one week prior to my move back, so I am not sure how I will be able to send this request for cancelling my phone plan in advance. Am I required to pay a set inconvenience fee regardless of how far in advance I plan to cancel my plan? I will be leaving Germany at the end of September 2022, which is when I will need my plan cancelled. Thank you!

In June, I provided my new address to O2 for the house I was moving to and inquired about the availability of internet.The hotline informed me that it would be activated starting from July 5th, and I was prepared for it.However, the internet still doesn't work, and the hotline only transfers me to the technical team.When I get connected to the technical team, they keep hanging up on me (a gathering of people who want to go home).I made around 100 calls, but it's very difficult for me as my very low level of German and don't have any friends to help with the phone calls.I managed to make about 5 calls with my German friends , but the routine keeps repeating: hotline -> technical team -> on-site service -> hotline (survey and new product recommendations).The technician has visited my place twice, but the internet still doesn't work. The technical team keeps promising to contact me, but I'm still waiting. and I have no idea what’s going on. Technical Summary:Fritzbox 6660 POWER/D

HelloI take strange service to my first connect to O2:On October 16, I came to the O2 salon and asked to be connected to optics for a lot of money (400 euros for connection) in Berlin. He said that I don’t need a router, since I have my own, but I need a modem from optical to twisted pair. A whole month passed after I connected, during which time a technician from Telecom came once and connected the optical line in the basement with mine. Next, I expected to receive the modem by mail and even possibly the arrival of a technician who would set up the modem.In fact, after connecting the optics, nothing and no one came to me, but today I received a message, your Internet is active, you can use it. What if I have nothing else besides an optical cable?I returned to the salon where I signed the contract and explained the situation. They seemed to understand me, but for half an hour they offered to rent a router that I didn’t need. I stood my ground that I needed a modem.My colleague connecte

Hi there,I wonder whether I can cancel my 2 year Wifi contract earlier because my study will end and I am leaving Germany? May I ask what do I need to do so? Thanks in advance!

My internet connection suddenly disappeared on Sunday. I have tried to reboot, reset the Fritzbox 6820 LTE, tried the O2 MyService app. Everything seems good but there is no internet. All my devices say connected, no internet connection and I have the ! mark next to the wifi signal. Can anyone help?

Hi I have ordered DSL Internet but the order activation date is too late. I would like to cancel my order xx. How can i cancel my order online? Regards Dilip Edit by o2_Katja: Autragsnummer entfernt, Thread verschoben wom Wohnzimmer zur English Community

Hey, I have problems with dsl. I was calling to support, but they not talk with me in english. Internet light blinking red a lot the last weeks with many reconnections. That to do to me? Checked all cables, factory reset to my router, but nothing help.

Hi All,  I called to the following number: 089666630081 to request a change of my Internet since I am moving from apartment. I haven’t receive any news or updates regarding the topic after the call.  The lady asked me for my username and my pin (Personliche kundenkennzahl) and I gave her.Is this spam?? Please help! Thanks!  edit o2_Solveig 20.07.2023, 12:00 Uhr moved from Digitales Wohnzimmer → English o2 Community : Broadband  

We are moving to a new house on July 21st. We have an existing DSL connection in Esslingen. We want to move to Ostfildern near Esslingen. What is the process for this change. We don’t want to change the existing contract but don’t want to pay anything more. Please explain in simple words what needs to be done. Thank you! 

Hello O2 community,I am having a trouble with Fritz! Box 6660 which supposed to be activated today (May 11). I went to several O2 shops to ask for help, only to get an English hotline. I called the hotline, but the operator cannot diagnose why the connection was not established. Since I moved to Germany recently and cannot speak German at all, I cannot ask a technician to come (The booking can be made in German only). I would appreciate it if anyone can advice on how to solve the problem or how to ask a technician to come as soon as possible.DetailFritz! Box 6660 (router sent by O2)Activation date: May 11Status: Used “O2 my service” app to set up the router. However, “power” light keep blinking. “WLAN” light stays lit. Followed the instruction of the app, rebooted the router many times. No change.The Fritz! Box website says the internet is not connected (as shown in the picture below). One concern is that I plugged the cable into the middle of the sockets (picture below). In the instru

Hy, from yesterday my internet is not working. Can you please help me? I’ve tried with O2service app, i.ve tried to talk with somebody from O2 in english no result. I’m not sure what is the problem but on my router work only the power light, and when i log in to my fritzbox in the connections section the Internet is “not connected”, in Interfaces section Cable connectingLAN connected Wi-fi Off, Wi fi Network (2.4/5 Ghz) Fritz!Box 6660 Cable YLDECT offUsb no device connected    ONLINE MONITOR CABLE     connecting INTERNET IPv4 and IPv6 NOT CONNECTED somebody can help me. Thx

I am writing to inquire about how to open my NAT type.I have noticed that my NAT type is currently restricted, which is causing some connectivity issues with certain online services. In order to resolve these problems, I would appreciate assistance in opening my NAT type.Could you please provide instructions on how to Open my NAT type? And when I say Open NAT type I mean NAT Type-1 (open) and not NAT Type-2 (moderate) Are there specific settings that I need to configure on my router or in my network setup?I have the sim card number here should you need it.Thank you in advance for your assistance.I look forward to your response.

As per my account here. Everything is finished and my internet is activated and working. But there is no router delivered to our house. As I read it, there should be a router first that will be delivered so they can activate my internet, but there is none, so how did they activate it? Where is the router I ordered together with my internet? Does my plan is running its billing now even I haven't use it yet?  It is almost a week now since they said my internet is already activated. Thank you28.06.2023 11:22 o2_Katja moved from Router, Software, Internet & Telefonie to our english community

I activated my Home Wifi with Fritz Box 6660 on 6th Oct 2021. My download speed is very good but my upload speed is worse. There is a huge difference.Download speed: 100 MbpsUpload speed: 6 MbpsThe support people told me that it will be like this the first day but it will be back to normal from next day. But the upload speed has never gone over 6 Mbps. My video calls lag like crazy and it’s hard to work. I request someone to please look into it ASAP or someone who speaks English can call me and we can work this out over call if needed. Thanks,Aravind

Hello my contract is starting in few weeks and also received my rental router. I just realised the router rental agreement is whole contract period.Is it possible to return the router before the contract end or now? (I have opened the rental router box)Long term I wanted to buy my own router to use.Thank you

I’m thinking about switching to O2 but I have quite a complex network at home. I use my own router (openwrt) with several VPNs, few WiFi APs, and complex routing. So I don’t want to switch to FrizzBox and setup it from scratch (not sure if it’s even possible). And especially I don’t want to pay extra fee for router I don’t need.Is there any simple cable modem for O2? Or really the only option is to by/rent expensive FrizzBox just to switch it to “bridge” mode?

Hi, I have a 6441 box and I went away for 2 days and came back and the wifi isn’t working.  the power, lan, wlan, dsl lights are on and the info light is flashing?! Please help!! 

Hello all,i am trying to connect O2 DSL with the Speedport Smart 4 router. I am using the following settings but the connection just doesnt work, the DSL is up but the internet connection couldnt be started.No information on the web about this, Can you give me some suggestions on what might be happening? and how i can get past it.  

Hey there ..I have Homespot 5G with my O2 Home M....but 5G internet is not working...just LTE/4G working ...and 5G is available in my area but when I switch the homespot to 5G the is not any signal and not working. . please what I need to do